As an outpatient, you will usually see a specialist doctor and a range of other health professionals. You may also have an x-ray or other tests.
Appointment Information
Everything you need to know about booking, rescheduling, attending and what to bring to your appointment.
You will need an appointment to visit an outpatient clinic. For us to book your appointment you must have a referral from your GP or treating clinician.
Once we receive a referral we will send you a letter confirming your placement on an outpatient waitlist.
While you are on an outpatient waitlist, your GP handles your care and should be your first point of contact for medical treatment to manage your condition and symptoms.
When we are ready to schedule your appointment, we will contact you via:
- text message if you have a mobile phone
- a phone call to your home phone number
- letter if you don’t have a contact number
Once you receive our communication:
| New Appointments | Review Appointments |
|---|---|
|
As directed by the hospital, you may be either:
|
You will be offered a date and time for an appointment and asked to accept or contact our booking centre to schedule an alternate time. |
- We will then send you a letter or SMS notification with your appointment details.
- If you receive a letter, please bring this with you to your appointment.
- We will also send you SMS reminder messages leading up to your appointment.
Please note: Make sure we have your most up-to-date address and phone number/s so we can contact you about your appointments.
Please note: if your treating clinician requested you obtain any tests or scans, please ensure these are completed no less than 48 hours prior to your review appointment. If the required tests or scans are not completed, your review appointment may need to be rescheduled.
If you are unable to attend your appointment for any reason, please contact us as soon as possible on the number printed on your appointment letter or the number provided in the SMS we have sent you. This will ensure we can offer your appointment to another person waiting to be seen.
Please bring to your appointment:
- Your appointment letter or the SMS we have sent you containing your appointment details
- Medicare card
- Concession cards such as Healthcare card or Veterans Affairs card
- Test results
- X-rays
- A list of any medicines you are taking
We recommend:
- Arriving 15 minutes before your appointment time.
- Setting aside at least two hours for your appointment.
- Please note, parking at GCUH is limited. Please allow extra time to park - particularly during wet weather - or catch the G: link Gold Coast Light Rail from the Parkwood Station Park ‘n’ Ride directly to the GCUH Main Entrance.
When arriving at the Outpatient’s department, please check-in at the kiosk for your appointment using one of the selections provided. You will receive your appointment ticket with directions on where to wait.
If extra information is required, the ticket will ask you to proceed to the concierge, while keeping your place in the queue.
After checking in, our patient queueing system shows you how to get to your waiting area and room for treatment, it’s important to check the television screens for your number.
If you need assistance checking in or finding the waiting area, our volunteers in blue uniforms will be happy to assist.
Please note: Our health service has zero-tolerance for abusive, threatening, or violent behaviour towards everyone in our environment. Please be respectful, kind and understanding to staff.
Due to demand on our outpatient services, it is important you provide prior notice if you are unable to attend your appointment so the time slot can be allocated to another patient requiring care.
Please be aware that, if you do not attend a scheduled appointment without providing adequate prior notice, you may be removed from the Outpatient Waiting List.
If you cannot keep your appointment:
- in some cases, the appointment can be rebooked
- you may be removed from the waiting list, transferring care to your general practitioner. You will need a new referral to access the waitlist.
If your doctor has requested a blood test before your next appointment, we have recently introduced online booking for routine blood tests at some Pathology Queensland collections centres. Find out more about this service.
At the end of your appointment, please ensure you check out at reception. If you need another appointment, the receptionist will book your review appointment.
If your clinician decides you need surgery, you may be added to the elective surgery waitlist. We will send you a letter to confirm you are on the elective surgery waitlist and contact you to schedule your surgery once you reach the top of the surgery waiting list.
It is important you provide your most up-to-date contact details, including your home address and phone numbers. Please contact us on 1300 744 284 if any of your details change.
If you are discharged back to your GP please consult with them for all ongoing health care. If they feel you need another specialist outpatient appointment, a new referral will need to be submitted.
Outpatient Departments
Outpatient departments are at GCUH, Robina Hospital and other locations on the Gold Coast.
Gold Coast University Hospital Outpatient Department
Adult Outpatients is located at D Block, Level 1
| Speciality / Service | Phone |
|---|---|
|
(07) 5687 0888 |
|
(07) 5687 3081 |
|
(07) 5687 3027 |
|
(07) 5687 5370 |
|
(07) 5687 4203 |
|
(07) 5687 3916 |
Women’s and Maternity Outpatients is located at B Block, Level 1
| Speciality / Service | Phone |
|---|---|
|
(07) 5687 0115 |
|
(07) 5687 1526 |
|
(07) 5687 1546 |
|
(07) 5687 1159 |
|
(07) 5687 1149 |
|
(07) 5687 7047 |
| Speciality / Service | Phone |
|---|---|
| Allied Health Block D, Ground Floor |
|
|
(07) 5687 0888 |
|
(07) 5687 4650 |
| Rehabilitation Services Block D Level 5 |
|
|
(07) 5687 0888 |
Gold Coast University Hospital - Children’s Outpatients
Block D Ground Floor
| Speciality / Service | Phone |
|---|---|
|
(07) 5687 3579 |
|
(07) 5687 2843 |
|
(07) 5687 2843 |
|
(07) 5687 7990 |
The Cancer outpatient department is located at C Block, Ground Floor.
Phone: (07) 5687 0388
The Medical Imaging department is located at D Block, Lower Ground at GCUH.
Phone: (07) 5687 4430
Video: Finding your way at Robina Hospital
Maps and Directions
Robina Hospital Interactive Panorama
| Speciality / Service | Location | Phone |
|---|---|---|
|
Block J Ground Floor | (07) 5668 6491 |
|
Block J Ground Floor | (07) 5687 4650 |
|
Block J Ground Floor | (07) 5635 6445 |
|
Block J Ground Floor | (07) 5668 6358 |
|
Block J Ground Floor | 1300 763 218 |
|
Block A Level 1 | (07) 5668 6011 |
|
Block C Level 1 | (07) 5668 6897 |
|
Block D Level 2 | (07) 5687 3330 |
The Medical Imaging department is located at Block A, Lower Ground Floor
Phone: (07) 5635 7177
Other Locations
Your appointment may be scheduled at one of our other clinics or facilities.
| Clinic | Location | Phone |
|---|---|---|
| Persistent Pain Outpatients | Campus Alpha 2 Investigator Drive, Robina QLD 4226 |
(07) 5668 6825 |
| Varsity Lakes Day Hospital | 2 Lake Street, Varsity Lakes QLD 4227 | (07) 5619 0600 |
| Robina Health Precinct | 2 Campus Crescent, Robina QLD 4226 | 1300 744 284 |
| Southport Health Precinct | 16-30 High Street, Southport QLD 4215 | 1300 744 284 |
| Helensvale Community Centre | 105 Lindfield Rd, Helensvale, QLD, 4212 | (07) 5580 7800 |
| Palm Beach Community Health Centre | 9 Fifth Ave, Palm Beach QLD 4221 | 1300 744 284 |
Frequently Asked Questions
A list of frequently asked questions about outpatients appointments has been provided below.
There is a dedicated COVID information page detailing restrictions and requirements for attending our facilities.
Wait times for initial outpatient appointments can vary. A specialist will prioritise your need for a consultation and allocate you an outpatient urgency category.
- Find out more about waiting lists for Queensland public hospitals.
- Up-to-date specialist outpatient performance data is available on the hospital performance website.
If you have any enquiries about a follow-up appointment, please contact the outpatient department on weekdays between 7.30 am – 4.30 pm on 1300 559 083.
If you are being seen for a new condition, please allow up to ten business days for your appointment letter to arrive in the mail.
If you have already attended an Outpatient clinic for your condition, you may receive an SMS message in lieu of a letter. We will also send you reminder SMS messages leading up to your appointment.
If you have any enquiries about an appointment, please contact the outpatient department on weekdays between 7.30am – 4.30pm on:
- New appointments: 1300 559 083
- Review appointments: 07 5687 0888
- Email address: GoldCoastConfirm@health.qld.gov.au
Yes, however we will need your verbal or written consent before we email it to you.
Please contact the outpatient department if you would like us to email your appointment letter:
- New appointments: 1300 559 083
- Review appointments: (07) 5687 0888
If you are no longer able to attend your scheduled appointment, you must contact the outpatient department as soon as possible by phoning the number provided on your appointment letter or:
- New appointments: 1300 559 083
- Review appointments: (07) 5687 0888
This will allow the department to not only reschedule your appointment but also provide us with the opportunity to offer the appointment which you cannot attend to another patient.
Please be aware that, if you do not attend a scheduled appointment without providing adequate prior notice, you may be removed from the Outpatient Waiting List.
If you cannot keep your appointment:
- in some cases, the appointment can be rebooked
- you may be removed from the waiting list, transferring care to your general practitioner. You will need a new referral to access the waitlist.
If you have been seen in the private system or are managing your condition through your GP please contact the outpatient department by phoning 1300 559 083 to discuss your request. Due to the high demand on our outpatient department, we ask you to notify us as soon as possible if you no longer require treatment.
If you are worried that your condition is getting worse, you should advise your referring health practitioner (e.g. your GP) immediately. If your referring health practitioner has any concerns, they may contact the outpatients department on your behalf or be able to recommend changes that could manage your health while you are waiting for your appointment.
If you need medical imaging or pathology test before your next outpatient appointment, please arrange by contacting the below departments directly:
Please note: If you have not completed your required test/s at least 48 hours before your scheduled outpatient appointment, please contact the review booking team on (07) 5687 0888 to reschedule your outpatient appointment as the treating clinician will need your result before your appointment.
Further details and troubleshooting help is available on the Telehealth webpage.
Some outpatient appointments and hospital services can be bulk billed, in a hospital setting there are no changes to how your appointment is managed nor any out of pocket expenses. By bulk billing your appointment the funding the hospital receives to provide care is provided differently.
If an appointment is identified as bulk billable the administration staff onsite will discuss with you and request a consent form be completed, the patient will need to:
Have a valid Medicare Card and a valid referral to a named medical specialist (this can be from a GP or another specialist)
There are no out of pocket costs for medical imaging or pathology within the hospital.
You may have to pay out of pocket costs if you take your request to a private medical imaging or pathology provider. Please check with the private provider prior to having any tests performed.
