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COVID-19 Change to Outpatient Appointment information

Do not attend outpatients if you have a fever, cough, sore throat, shortness of breath, runny nose, fatigue, diarrhoea, vomiting, nausea, loss of smell and/or taste or if you have confirmed or suspected COVID-19 or are a close contact of a COVID-19 case.

In response to COVID-19, we need to make some changes to the way we manage outpatient appointments. We may need to postpone appointments until a later date or your appointment may need to be delivered via telehealth (video conferencing) or telephone. If we need to make changes to your appointment, we will contact you via telephone or SMS. If you don’t hear from us, please attend your appointment as planned.

Your outpatient appointment

As an outpatient, you will usually see a specialist doctor and a range of other health professionals. You may also have an x-ray or other tests.

Appointment Information

Everything you need to know about booking, rescheduling, attending and what to bring to your appointment. 

Do I need a referral?

You will need an appointment to visit an outpatient clinic. For us to book your appointment you must have a referral from your GP or treating clinician.

Once we receive a referral we will send you a letter confirming your placement on an outpatient waitlist.

While you are on an outpatient waitlist, your GP handles your care and should be your first point of contact for medical treatment to manage your condition and symptoms.

How is my appointment scheduled?

When we are ready to schedule your appointment, we will contact you via:

  • text message if you have a mobile phone
  • a phone call to your home phone number
  • letter if you don’t have a contact number

Once you receive our communication:

New Appointments Review Appointments
You are expected to call our booking centre to make an appointment. You will be offered a date and time for an appointment and asked to accept or contact our booking centre to schedule an alternate time.
  • We will then send you a letter with the appointment details to your home address;
  • you will need to bring this letter with you to your appointment.
  • We will also send you an appointment reminder via text message the day before your appointment.

Please note: if your treating clinician requested you obtain any tests or scans, please ensure these are completed no less than 48 hours prior to your review appointment. If the required tests or scans are not completed, your review appointment may need to be rescheduled.

Can I reschedule my appointment?

If you are unable to attend your appointment for any reason, please contact us as soon as possible on the number printed on your appointment letter. This will ensure we can offer your appointment to another person waiting to be seen.

What do I bring?

Please bring to your appointment:

  • Your appointment letter
  • Medicare card
  • Concession cards such as Healthcare card or Veterans Affairs card
  • Test results
  • X-rays
  • A list of any medicines you are taking
Attending my appointment

We recommend:

  • Arriving 15 minutes before your appointment time.
  • Setting aside at least two hours for your appointment.

You will scan your appointment letter at the check-in kiosk and you will receive a ticket. Your ticket includes your appointment number and the area where your appointment will be held.

Qflow system

If extra information is required, the ticket will ask you to proceed to the concierge, while keeping your place in the queue.

After checking in, our patient queueing system shows you how to get to your waiting area and room for treatment, it’s important to check the television screens for your number.

If you need assistance checking in or finding the waiting area, our volunteers in blue uniforms will be happy to assist.

Volunteer

 Please note: Our health service has zero-tolerance for abusive, threatening, or violent behaviour towards everyone in our environment. Please be respectful, kind and understanding to staff.

Failing to attend my scheduled appointment

Due to demand on our outpatient services, it is important you provide prior notice if you are unable to attend your appointment so the time slot can be allocated to another patient requiring care.

Please be aware that, if you do not attend a scheduled appointment without providing adequate prior notice, you may be removed from the Outpatient Waiting List.

If you cannot keep your appointment:

  • in some cases, the appointment can be rebooked
  • you may be removed from the waiting list, transferring care to your general practitioner. You will need a new referral to access the waitlist.
After my appointment

At the end of your appointment, please ensure you check out at reception. If you need another appointment, the receptionist will book your review appointment.

If your clinician decides you need surgery, you may be added to the elective surgery waitlist. We will send you a letter to confirm you are on the elective surgery waitlist and contact you to schedule your surgery once you reach the top of the surgery waiting list.

It is important you provide your most up-to-date contact details, including your home address and phone numbers. Please contact us on 1300 744 284 if any of your details change.

If you are discharged back to your GP please consult with them for all ongoing health care. If they feel you need another specialist outpatient appointment, a new referral will need to be submitted.

Outpatient Departments

Outpatient departments are at GCUH, Robina Hospital and other locations on the Gold Coast.

Gold Coast University Hospital Outpatient Department

1 Hospital Blvd, Southport, QLD, 4215

Map, Location and Video

GCUH Interactive Panorama

Video: Finding your way at GCUH

Maps and Directions

Adult Outpatients Contacts

Adult Outpatients is located at D Block, Level 1

Speciality / Service Phone
  • Audiology Clinic
  • Cardiology Clinic
  • Cystic Fibrosis Clinic
  • Dermatology Clinic
    (Adult and Children)
  • Diabetes Clinic
  • Ears, Nose and Throat Clinic
    (Adult and Children)
  • Endocrinology Clinic
  • Gastroenterology Clinic
  • General Medicine Clinic
  • General Surgery Clinic
  • Geriatric Clinic
  • Infectious Diseases Clinic
  • Lung Function Clinic
  • Neurology Clinic
  • Neurosurgery Clinic
  • Nutrition/Dietetics Clinic
  • Ophthalmology Clinic
    (Adult and Children)
  • Oral and Maxillofacial Clinic
  • Orthopaedic Clinic
    (Adult and Children)
  • Orthopaedic Fracture Clinic
    (Adult and Children)
  • Plastic Surgery Clinic
    (Adult and Children)
  • QLD Bowel Screening Clinic
  • Renal Clinic
  • Research Clinic
  • Respiratory Clinic
  • Sleep Medical Clinic
  • Surgery Clinic
  • Surgery Colorectal Clinic
  • Urology Clinic
  • Vascular Surgery Clinic
(07) 5687 0888
  • Occupational Therapy
  • Physiotherapy Clinic
(07) 5687 3081
  • Speech Pathology Clinic
(07) 5687 3027
  • Sleep Studies Clinic
(07) 5687 5370
  • Cardio-Thoracic Clinic
(07) 5687 4203
  • Wound Clinic
(07) 5687 3916
Women's and Maternity Outpatient Contacts

Women’s and Maternity Outpatients is located at B Block, Level 1

Speciality / Service Phone
  • Colposcopy Clinic
  • Gynaecology Clinic
(07) 5687 0115
  • Diabetes Clinic
  • Antenatal Clinic
  • Obstetrics Clinic
(07) 5687 1526
  • Midwifery Navigator Clinic
(07) 5687 1546
  • Maternal-Fetal Medicine Midwives
(07) 5687 1159
  • Maternal Fetal Medicine Clinic
(07) 5687 1149
  • Mental Health Clinic
(07) 5687 7047
Allied Health and Rehabilitation Services Contacts
Speciality / Service Phone
Allied Health
Block D, Ground Floor
  • Nutrition/Dietetics Outpatients
  • Occupational Therapy Outpatients
  • Physiotherapy Outpatients
  • Speech Pathology Outpatients
(07) 5687 3024
  • Neurosurgical and Orthopaedic Screening Outpatients
(07) 5687 4650
Rehabilitation Services
Block D Level 5
  • Rehab Therapy Neurology Clinic
  • Neuropsychology Clinic
  • Occupational Therapy Clinic
  • Physiotherapy Clinic
  • Speech Pathology Clinic
  • Psychology Clinic
  • Rehabilitation Response Clinic
  • Cognitive Disorders Clinic
(07) 5687 3329
Children’s Outpatients Contacts

Gold Coast University Hospital - Children’s Outpatients
Block D Ground Floor

Speciality / Service Phone
  • Children’s Adolescents Clinic
  • Children's Burns Clinic
  • Children's Cardiology Clinic
  • Children's Cystic Fibrosis Outreach Service
  • Children's Diabetes Clinic
  • Children's Endocrinology Clinic
  • Children's Gastrostomy Clinic
  • Children's General Medicine Clinic
  • Children's General Surgery Clinic
  • Children's Haematology Outreach Service
  • Children's Hearing Loss Clinic
  • Children's Infectious Diseases Clinic
  • Children's Medical Oncology Clinic
  • Children's Metabolic Outreach Service
  • Children's Neonatal Clinic
  • Children's Neurology Clinic
  • Children's Neurosurgery Clinic
  • Children's Nutrition/Dietetics Clinic
  • Children's Occupational Therapy Clinic
  • Children's Pharmacy Clinic
  • Children's Physiotherapy Clinic
  • Children's Psychology Clinic
  • Children's Rehabilitation Outreach Service
  • Children's Renal Outreach Service
  • Children's Respiratory Clinic
  • Children's Respiratory Cystic Fibrosis Clinic
  • Children's Rheumatology Clinic
  • Children's Speech Pathology Clinic
(07) 5687 3579
  • Children's Oncology Shared Care
(07) 5687 2843
  • Children's Palliative Care Consultation
(07) 5687 2843
  • Children's Social Work Clinic
(07) 5687 7990
Cancer Outpatient Services

The Cancer outpatient department is located at C Block, Ground Floor.

Phone: (07) 5687 0388

Medical Imaging

The Medical Imaging department is located at D Block, Lower Ground at GCUH.

Phone: (07) 5687 4430

Robina Hospital Outpatient Department

2 Bayberry Lane, Robina QLD

Map Location and Video

Video: Finding your way at Robina Hospital

Maps and Directions

Robina Hospital Interactive Panorama

Outpatient Clinics
Speciality / Service Location Phone
  • Cardiology Clinic
  • Surgery Colorectal Clinic
  • Colposcopy Clinic
  • Diabetes Clinic
  • Endocrinology Clinic
    (Adult and Children)
  • Gastroenterology Clinic
  • General Medicine Clinic
  • General Surgery Clinic
  • Geriatric Clinic
  • Gynaecology Clinic
  • Neurology Clinic
  • Orthopaedic Fracture Clinic
  • Orthopaedic Clinic
    (Adult and Children)
  • Pre-Admission Clinic
  • Plastic Surgery Clinic
    (Adult and Children)
  • Podiatrist Clinic
  • Renal Clinic
  • Respiratory Clinic
  • Vascular Surgery Clinic
  • Wound Management Clinic
Block J Ground Floor (07) 5668 6491
  • Ortho Physio Screening Clinic
Block J Ground Floor (07) 5687 4650
  • Occupational Therapy Clinic
Block J Ground Floor (07) 5635 6445
  • Breast Clinic
Block J Ground Floor (07) 5668 6358
  • Palliative Care Clinic
Block J Ground Floor 1300 763 218
  • Clinical Measurements Clinic
Block A Level 1 (07) 5668 6011
  • Diabetes Educator Clinic
Block C Level 1 (07) 5668 6897
  • Rehab Neuropsychology Clinic
Block D Level 2 (07) 5687 3330
Medical Imaging

The Medical Imaging department is located at Block A, Lower Ground Floor

Phone: (07) 5635 7177

Other Locations

Your appointment may be scheduled at one of our other clinics or facilities.

View the locations
Clinic Location Phone
Persistent Pain Outpatients Campus Alpha
2 Investigator Drive, Robina QLD 4226
(07) 5668 6825
Varsity Lakes Day Hospital 2 Lake Street, Varsity Lakes QLD 4227 (07) 5619 0600
Robina Health Precinct 2 Campus Crescent, Robina QLD 4226 1300 744 284
Southport Health Precinct 16-30 High Street, Southport QLD 4215 1300 744 284
Helensvale Community Centre 105 Lindfield Rd, Helensvale, QLD, 4212 (07) 5580 7800
Palm Beach Community Health Centre 9 Fifth Ave, Palm Beach QLD 4221 1300 744 284

Frequently Asked Questions

A list of frequently asked questions about outpatients appointments has been provided below.

How do COVID-19 restrictions impact my appointment?

There is a dedicated COVID information page detailing restrictions and requirements for attending our facilities.

I have received my referral waitlist letter but no appointment information. When will I have my first appointment?

Wait times for initial outpatient appointments can vary. A specialist will prioritise your need for a consultation and allocate you an outpatient urgency category.

I attended the emergency department or had a procedure at a Gold Coast Health facility and have not received my follow-up outpatient appointment details.

If you have any enquiries about a follow-up appointment, please contact the outpatient department on weekdays between 7.30 am – 4.30 pm on 1300 559 083.

I have not received my appointment letter after booking my appointment

Please allow up to 10 business days for your appointment letter to arrive in the mail.

Please note you will also receive SMS text reminders 7 and 2 days before your appointment with the appointment details.

If you have any enquiries about an appointment, please contact the outpatient department on weekdays between 7.30am – 4.30pm on:

Can you email my appointment letter to me?

Yes, however we will need your verbal or written consent before we email it to you.

Please contact the outpatient department if you would like us to email your appointment letter:

What do I do if I can no longer attend my appointment and need to reschedule?

If you are no longer able to attend your scheduled appointment, you must contact the outpatient department as soon as possible by phoning the number provided on your appointment letter or:

This will allow the department to not only reschedule your appointment but also provide us with the opportunity to offer the appointment which you cannot attend to another patient.

Please be aware that, if you do not attend a scheduled appointment without providing adequate prior notice, you may be removed from the Outpatient Waiting List.

If you cannot keep your appointment:

  • in some cases, the appointment can be rebooked
  • you may be removed from the waiting list, transferring care to your general practitioner. You will need a new referral to access the waitlist.
I no longer need treatment for my referred condition, how can I request to be removed from the waiting list?

If you have been seen in the private system or are managing your condition through your GP please contact the outpatient department by phoning 1300 559 083 to discuss your request. Due to the high demand on our outpatient department, we ask you to notify us as soon as possible if you no longer require treatment.

My condition is getting worse while I am waiting for an appointment, what should I do?

If you are worried that your condition is getting worse, you should advise your referring health practitioner (e.g. your GP) immediately. If your referring health practitioner has any concerns, they may contact the outpatients department on your behalf or be able to recommend changes that could manage your health while you are waiting for your appointment.

Who do I contact about any x-rays and scans(medical imaging) and blood tests I need before an outpatient appointment?

If you need medical imaging or pathology test before your next outpatient appointment, please arrange by contacting the below departments directly:

Please note: If you have not completed your required test/s at least 48 hours before your scheduled outpatient appointment, please contact the review booking team on (07) 5687 0888 to reschedule your outpatient appointment as the treating clinician will need your result before your appointment.

I have a Telehealth (video) appointment booked. How does this work?

Further details and troubleshooting help is available on the Telehealth webpage.

Can my appointment or Medical Imaging and Pathology tests be bulk billed?

Some outpatient appointments and hospital services can be bulk billed, in a hospital setting there are no changes to how your appointment is managed nor any out of pocket expenses. By bulk billing your appointment the funding the hospital receives to provide care is provided differently.

If an appointment is identified as bulk billable the administration staff onsite will discuss with you and request a consent form be completed, the patient will need to:

Have a valid Medicare Card and a valid referral to a named medical specialist (this can be from a GP or another specialist)

There are no out of pocket costs for medical imaging or pathology within the hospital.

You may have to pay out of pocket costs if you take your request to a private medical imaging or pathology provider. Please check with the private provider prior to having any tests performed.


Last updated 24 Feb 2022