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Telehealth uses secure videoconference technology to allow a patient to consult with their clinician without having to travel. From the comfort of your own home, you can see, hear and speak to your doctor (or other health care provider).


What do I need?

  • a device with a forward-facing camera (eg smartphone, iPad/ tablet, laptop or a computer that has a camera)
  • access to the internet 
  • the built-in speakers in your device will be sufficient but sound can be improved by using headphones
  • a quiet and private space
A 15-minute videoconference will use approximately 130 megabytes on your download limit (about the same as watching a 15-minute video on YouTube).

How do I connect to my telehealth/video consultation?

  1. Before your appointment, you will receive an SMS or email from ‘QldHealth’ with a telehealth hyperlink
  2. at the time of your appointment (unless instructed otherwise) click on the link in your SMS or email
  3. You will be taken to the Telehealth Portal, type the patient’s name and connect ‘Allow / Accept access to your camera and microphone
  4. you will then be automatically directed to a Virtual Waiting Room. Please wait, and when the clinician is ready, you will be able to see and hear each other

Important information

Telehealth can make it easier and more convenient to attend appointments. This may mean:

  • patients travel, parking and accommodation costs are reduced
  • there is less disruption to life (family, work, routine)
  • it is convenient if you are unable to physically attend an appointment
  • you can easily bring together different people involved in your care, including carers or other healthcare providers


Frequently asked questions

What is a telehealth/video consultation?

A telehealth appointment is just like a regular appointment; only the specialist you will be seeing and talking with is on a monitor with sound coming through speakers.

Why has my appointment been changed to a telehealth consultation?

If you have received notification that your appointment has changed to a phone or telehealth consultation, it is because your clinical team are confident that they can provide you with the care you need without physical contact.

If you have received a notice that your appointment has changed to a telehealth consultation you will be contacted with further information and support on how to set up telehealth on your personal device.

Please be assured that your appointment will follow the Queensland Health privacy and confidentiality policy and procedures. 

How will I know if my appointment is via telehealth?

You will receive a text message/phone call from ’QldHealth’ the date and time of your consultation.

How does a telehealth appointment work?

Before the appointment starts, usually the health professional will outline what you can expect during the consultation and may even take some preliminary patient readings.

Once the videoconference starts, it will be as if you are all sitting in the room together. It will be just like a regular appointment.

What if I have technical issues?

If technical issues are experienced during your Telehealth appointment, we will support you as appropriate via a telephone call assessing the degree of technical issue and potentially reverting to a phone consultation if required.

Am I suitable for a telehealth appointment?

Many patients are suitable for telehealth, however it will only be an option if it is clinically appropriate. Your doctor or treating health professional will determine if telehealth is suitable for you based on your individual circumstances. You will be given a choice to either accept or decline that appointment.

If you are interested in telehealth, please discuss whether it would be appropriate for you with your healthcare team.

Can my family attend the telehealth consultation with me?

Yes. You can ask family members, carers or friends to sit in on the telehealth appointment with you.

How do I reschedule my appointment?

If you are no longer able to attend a scheduled appointment you must advise the Outpatients Department as soon as possible by phoning 1300 559 083. This will allow the department to offer the appointment which you cannot attend to another patient.

In some cases, the appointment can be rebooked, however, you may be removed from the waiting list, transferring care to your general practitioner.

Please be aware if you do not attend a scheduled appointment without providing adequate prior notice, you may be removed from the Outpatient Waiting List and you will need a new referral to access the waitlist again.

Can I get my prescriptions, pathology or radiology forms in telehealth/video consultation?

Yes, you can. Prescriptions, pathology and radiology forms are usually posted or faxed by either a clinic nurse or administration officer at the hospital. For urgent requests, you will be contacted by phone to determine which location to fax the script/request to.

What are the benefits of telehealth for patients and primary care givers?
  • Reduced cost associated with travel to appointments
  • Less time required off work or other usual activities
  • Reduced time away from home for travel to appointments
  • Increased access to care

Last updated 08 Jul 2021