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We're offering more specialist appointments via telehealth or video consultations to enable patients to receive quality care closer to home where clinically appropriate.

Telehealth uses secure videoconference technology to enable a patient to see, hear and speak to their clinician for an appointment, without having to travel to their location.

Interpreter services are available to patients who have been offered a specialist appointment via telehealth or video consultation and patients can request this at the time of their booking.

What do I need?

Depending on which option is suitable for your individual healthcare needs, you may be able to connect to your telehealth appointment from a nearby healthcare facility, your local GP or even from your own home.

We are using a number of digital platforms for video consultations including:

We will advise if you need to download an app and provide you with the relevant information to assist you.

You can use your computer, mobile phone or tablet with an internet connection. To do this you will also need:

  • A webcam, speakers or headphones on your device.
  • If you are using a tablet or smartphone it must have a forward-facing camera. The built-in speakers will be sufficient, but you may want to plug in a pair of headphones.
  • You can test your internet connection here and select “Begin Test”

A 15-minute videoconference will use approximately 130 megabytes on your download limit (approximately the same as watching a 15-minute video on YouTube).

How do I connect to my telehealth/video consultation?

  • You will receive an SMS from ‘QldHealth’ or an email from the hospital with a telehealth hyperlink for your consultation.
  • Please make sure that you only ‘click ‘on the link (in your SMS or in the email) at the time of the consultation.
  • If requested, please ‘Allow’ the connection to access your camera and microphone.
  • You will be automatically directed to your clinician’s video call.
  • Please wait, and once the clinician answers the call, you will be able to see and hear each other.
  • When the consultation is completed, please end the call by clicking/pressing the red phone icon. Red phone icon
  • Please make sure you delete the link that you have received after your telehealth consultations.

Frequently asked questions

What is a telehealth/video consultation?

A telehealth appointment is just like a regular appointment; only the specialist you will be seeing and talking with is on a monitor with sound coming through speakers.

Why has my appointment been changed to a telehealth consultation?

If you have received notification that your appointment has changed to a phone or telehealth consultation, it is because your clinical team are confident that they can provide you with the care you need without physical contact.

If you have received a notice that your appointment has changed to a telehealth consultation you will be contacted with further information and support on how to set up telehealth on your personal device.

Please be assured that your appointment will follow the Queensland Health privacy and confidentiality policy and procedures. 

How will I know if my appointment is via telehealth?

You will receive a text message/phone call from ’QldHealth’ the date and time of your consultation.

How does a telehealth appointment work?

Before the appointment starts, usually the health professional will outline what you can expect during the consultation and may even take some preliminary patient readings.

Once the videoconference starts, it will be as if you are all sitting in the room together. It will be just like a regular appointment.

What if I have technical issues?

If technical issues are experienced during your Telehealth appointment, Gold Coast Health will support you as appropriate via a telephone call assessing the degree of technical issue and potentially reverting to a phone consultation if required.

Am I suitable for a telehealth appointment?

Many patients are suitable for telehealth, however it will only be an option if it is clinically appropriate. Your doctor or treating health professional will determine if telehealth is suitable for you based on your individual circumstances. You will be given a choice to either accept or decline that appointment.

If you are interested in telehealth, please discuss whether it would be appropriate for you with your healthcare team.

For additional information click here

Can my family attend the telehealth consultation with me?

Yes. You can ask family members, carers or friends to sit in on the telehealth appointment with you.

How do I reschedule my appointment?

If you are no longer able to attend a scheduled appointment you must advise the Outpatients Department as soon as possible by phoning 1300 559 083. This will allow the department to offer the appointment which you cannot attend to another patient.

In some cases, the appointment can be rebooked, however you may be removed from the waiting list, transferring care to your general practitioner.

Please be aware if you do not attend a scheduled appointment without providing adequate prior notice, you may be removed from the Outpatient Waiting List and you will need a new referral to access the waitlist again.

Can I get my prescriptions, pathology or radiology forms in telehealth/video consultation?

Yes, you can. Prescriptions, pathology and radiology forms are usually posted or faxed by either a clinic nurse or administration officer at the hospital. For urgent requests, you will be contacted by phone to determine which location to fax the script/request to.

What are the benefits of telehealth for patients and primary care givers?
  • Reduced cost associated with travel to appointments
  • Less time required off work or other usual activities
  • Reduced time away from home for travel to appointments
  • Increased access to care

Last updated 12 Aug 2020