Accessing records held by the Gold Coast Hospital and Health Service
You have a right to apply for access to your personal information held by the Gold Coast Hospital and Health Service (GCHHS).
GCHHS has an administrative access policy which enables you to apply for your medical records, without having to apply through a formal application process under the Right to Information 2009 (Qld) (RTI Act).
Decisions to refuse administrative access to information under the policy are at the department’s discretion and requestors do not have rights of review (in the way that applicants have rights of review in relation to decisions made under the RTI Act).
Access under an administrative arrangement does not affect your right to seek access to the documents under the RTI Act.
In addition, if it is decided that your application cannot be processed administratively, it will generally be referred automatically for processing under the RTI Act (if compliant).
Requests for access to information can be made by completing the: Application to access records held by GCHHS.
Should you have any questions about the above please contact Right to Information and Privacy by phoning (07) 5687 3849 or email GC-RTIP@health.qld.gov.au.
Requesting records for Ongoing Care and Treatment
If you are a General/Medical Practitioner, Health Professional or other Hospital requesting information for the ongoing care and treatment of a mutual patient, you can make a request for records by emailing GCROI@health.qld.gov.au.
Amendments to your medical record
Under the Right to Information Act 2009, you may apply to amend documents containing personal information where you believe that the relevant information is inaccurate, misleading, out of date or incomplete.
If there is information in your health record that you believe is incorrect, (i.e.. the information is inaccurate, misleading, out of date or incomplete), you may apply to have the information amended under the Right to Information Act 2009 (Qld).
Before making a formal amendment application, you should contact the area within GCHHS that you had previous contact with, as they may be able to amend your personal information without the need for a formal process.
The informal option will apply in many cases - for example, where you wish to update contact details.
If you wish to make a formal application to amend your personal information, you can contact Right to Information and Privacy by emailing GC-RTIP@health.qld.gov.au for more information.
Medical records and confidentiality
For more details about how GCHHS maintains your confidentiality and privacy, visit our Privacy page.
