Gold Coast Health ex-Tropical Cyclone Alfred updates

We continue to care for patients at Robina Hospital and Gold Coast University Hospital. Emergency departments continue to operate and anyone requiring emergency and urgent care will be seen.  

Day Medical Unit at Gold Coast University Hospital remains open for patients who can attend (i.e. infusions). 

Varsity Lakes Day Hospital and Tugun Satellite Health Centre are now open. 

Emergency and category 1 surgeries have resumed. 

All other elective surgeries are expected to resume as usual next week. Patients will be contacted directly if plans change.  

Some non-essential procedures and outpatient appointments have been moved to telehealth, where possible. They have been contacted directly.  

Members of the community should fully charge devices and ensure they have suitable batteries. Vulnerable patients are encouraged to stay with family or friends for support.  

If power loss results in a medical emergency, please go to a nearby hospital immediately to receive care.  

If it is not a medical emergency, and you just need power to charge your medical device, use all other options first, before visiting a Relief Centre. The hospital should be the last option for this circumstance. 

More information on powered medical devices and disasters is available here.

If you carry an oxygen bottle, please make sure the levels are as full as possible. 

Oxygen bottles are for ambulation only. Every patient has a concentrator at home which is plugged in to main power and generates oxygen. 

In general, people should refrain from using cylinders in situations like cyclone or any disasters and only rely on concentrators. If power fails, please proceed to the nearest relief centre.  

If this results in emergency, please call Triple Zero or present to the nearest hospital. 

Our team is contacting 'at risk patients' and supporting their needs. 

Parking in the multi-storey car park at GCUH  

Parking at GCUH remains unchanged . We have a commercial multi-storey parking facility with more than 2,200 undercover car parks open 24 hours a day.  

The parking facility is operated by Point Parking.   

Parking at Robina Hospital  

Robina Health Precinct is the only carpark not operational due to a lack of power.  

The gates will be functioning as normal from midnight tonight (March 12). 

A fallen tree that was blocking the road to the Western car park entry/exit point has been removed. The western car park lower level is now open but motorists are reminded to be cautious as the area is muddy. 

Staff should continue to enter the hospital via the front entry or the Emergency Department (ED) entry for access to the car park.  

Please make sure your emergency kit and prescriptions for essential medications are up to date. This may include first-aid items, hand sanitiser, infant supplies, sanitary products, thermometer, batteries and chargers for medical devices, and face masks.

Need help? Call:
•    For urgent medical assistance, dial Triple Zero (000). If calling Triple Zero (000) does not work on your mobile phone, try 112.
•    For non-life-threatening severe weather emergencies, contact the SES at 132 500.
•    Need mental health support? Call Head to Health on 1800 595 212 (8:30am–5pm) or 24/7 Lifeline on 13 11 14.
•    For non-urgent medical queries, reach out to 13 HEALTH (13 43 25 84).
normal.

Our hospitals are equipped to support our patients in the lead-up, during and after ex-Tropical Cyclone Alfred. 

All retail food options are open.

Evacuation Centres have switched to Community Recovery Hubs operating from 9am to 4pm daily. These hubs are available for charging medical equipment and essential communication devices. 

• Burleigh Waters Community Recovery Pop-up Hub - Address: 111 Christine Avenue, Burleigh Waters (Operating hours: 9am to 4pm daily). 
• Nerang Community Recovery Hub - Nerang Bicentennial Community Centre - 833 Southport Nerang Road, Nerang (Operating hours: 9am to 4pm daily, closing 4pm, Saturday 5 April), 
• Upper Coomera Community Recovery Hub - Upper Coomera Community Centre - 90 Reserve Road, Upper Coomera QLD 4209 (Operating hours: 9am to 4pm daily, closing Saturday 5 April). 

The community can find advice on ex-Tropical Cyclone Alfred at the following locations:  

• Your Local Disaster Dashboard has further information : Get Ready | Find Your Local Council  
• Tropical Cyclone Alfred March 2025 - Personal hardship financial assistance is available for Queensland communities impacted by Tropical Cyclone Alfred in March 2025.  Link here: https://www.qld.gov.au/community/disasters-emergencies/disasters/money-finance/eligibility-apply/tc-alfred-march-2025#hub 

You can click the link below to search your postcode or suburb to find a list of GPs and chemists that are open near you, ensuring that you are able to access the services you need.  
National Health Services Directory - Service Finder Widget.

• Our emergency departments remain open, and we continue to care for acute patients. 
• In an emergency, call Triple Zero (000). If calling Triple Zero (000) does not work on your mobile phone, try 112. 
• For non-urgent medical queries, reach out to 13 HEALTH (13 43 25 84) to speak to a registered nurse 24/7. 
• The Virtual Emergency Care Service is available 24/7 providing free specialist emergency care services, by telephone or video conferencing: https://qvh-virtual-emergency-care-service.health.qld.gov.au.