The Consumer Advisory Group (CAG) are community representatives who work with Gold Coast Health to improve our local health system.
Our vision to have the best health outcomes for all our patients, families and carers is at the heart of what we do and can be achieved in partnership with our community.
CAG members are volunteers and act in an advisory capacity. They are not expected to have knowledge in the health sector or have technical backgrounds – their presence is to bring the consumer voice to the planning table and act as the community conscious. As such, CAG members participate in committees, working groups, forums, and promotional activities. They provide valuable feedback to Gold Coast Health and work collaboratively with the service to ensure the world-class care we provide to the Gold Coast Community is always improving.
The CAG provides health consumers, carers and representatives from community organisations with direct in-depth participation in health care planning and the improvement, delivery and assessment of Gold Coast Health services.
Meet your CAG members
Our purpose is to provide an independent voice that promotes, protects and partners with Gold Coast Health to provide a safe, excellent quality and timely healthcare.
We believe that the best possible health care is provided by way of a partnership between practitioners, patients and carers. As an advocate of patient centred care, CAG strives to promote health care that is respectful of and responsive to the preferences needs and values of patients and consumers.
In order to do this we are focusing on three strategic priorities.
- Health Literacy – develop and educate the community (consumers and health practitioners) in health literacy
- Diversity and Inclusion – advocating values and practices that are inclusive of cultural background, age, gender, religious beliefs, language, disability and education.
- Improving the quality and perception of food - provided at the hospital to encourage nourishment and good health.
- Improving service standards in the Residential Aged Care - better staff/patient ratios to provide adequate care.