Every day Gold Coast Hospital and Health Service is provided sensitive, personal information to ensure individuals receive the best possible care. Personal information is provided on the understanding that it will not be mishandled or inappropriately disclosed.
Gold Coast Hospital and Health Service is committed to ensuring the privacy and confidentiality of personal information collected by the service is secured. That commitment is supported by nine National Privacy Principles in the Information Privacy Act 2009 (Qld) (in relation to all personal information held by the service) and strict confidentiality obligations found in Part 7 of the Hospital and Health Boards Act 2011 (in relation to health information held by the service).
While our confidentiality obligations cover personal information about individuals who have received, or are receiving a public sector health service, the National Privacy Principles have a broader application in that they cover the collection, use, disclosure, security, quality, access, correction and openness of personal information including personal information about employees and our business partners.
Even though we are bound by a modified version of the National Privacy Principles found in the Commonwealth Privacy Act 1988, it is important to note that Queensland Health is not subject to Commonwealth privacy legislation.
Gold Coast Hospital and Health Service takes breaches of privacy very seriously and affirms the right of consumers and their representatives to make complaints of this kind. Complaints regarding breaches of privacy are dealt with in accordance with the Service's complaints management system.
Accordingly, complainants are encouraged to direct their complaint to the Patient Liaison Services in the first instance.
Gold Coast Health Patient Liaison Services are available to support any consumer complaints or enquiries.
Queensland legislation which provides privacy and confidentiality protections for personal information include:
Applications for access and/or amendment of personal information may be sought under:
Information Privacy Act 2009
Information Privacy Regulation 2009
Right to Information Act 2009
Right to Information Regulation 2009
Queensland Health's 'Health Information: Disclosure and Access Policy'
For further information regarding access and amendment to Gold Coast Hospital and Health Service documents, please visit the service's Right to Information and Information Privacy site.
The Gold Coast Hospital and Health Service (GCHHS) has installed Closed Circuit Television (CCTV) throughout facilities operated by GCHHS. In addition, GCHHS is currently implementing Body Worn Recording Devices.
The footage will be used for monitoring access facilities, for health and safety reasons, the investigation of incidents and the prosecution of alleged breaches of the law.
A person can request footage about them by making an application under the Right to Information Act 2009 or the Information Privacy Act 2009 to the Manager, Information Access Services. From time to time, GCHHS may provide footage to the Queensland Police Service in accordance with the terms of the Hospital and Health Boards Act 2011 and/or the Information Privacy Act 2009.
GCHHS will not give footage of you to any person or agency unless authorised or required by law.
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- the user's server address
- the user's top level domain name (for example .gov)
- the date and time of the visit to the site
- the pages accessed and documents downloaded
- the previous site visited
- the type of browser used.
No attempt is or will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect activity logs.
We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.
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