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Changes to Gold Coast Health Services

Visiting Patients

Updated 8 October at 4:00 pm

We are delighted to welcome visitors to our hospitals.

Thank you for your patience as every visitor goes through a screening process upon entry to the hospital where you will be:

  • asked a series of health questions,
  • be required to sanitise your hands and
  • given a mask to wear. 

More about visiting our hospitals.

Masks

Additional restrictions are now in place across Gold Coast, find out more about the mandatory face masks direction.

QR code check-in system for visitor registration

The Check In Qld app is available at our facilities.

When entering our facilities you will need to quickly register your details by using the Check In Qld app to scan a unique QR code. If you don't have a smartphone, alternative options are available at the entry for check-in.

Hospital Access

Access to our hospitals has been restricted to ensure hand hygiene and COVID-19 screening is well managed.

Please access the Gold Coast University Hospital via:

  • Level 1 link bridge from the car park
  • Ground Floor main entrance
  • Emergency Department
  • Transit Lounge

Please access Robina Hospital via: 

  • Main entrance on ground floor
  • Back entrance (near Mental Health Services and car park)
  • Emergency Department

 

Services impacted

Outpatients

In our response to COVID-19, you might experience some changes when attending your outpatient appointment, find out more.

Maternity

Everyone entering the Maternity Unit needs to thoroughly clean their hands at the ward entrance. Thank you for your understanding as we protect the safety of all our patients and your precious babies.

 

Oral Health

In March 2020 Gold Coast Oral Health Service postponed all non-urgent dental appointments due to the COVID pandemic. As restrictions have now been lifted, we are recommencing our services to schools within our community.

Eligible patients can now access general and emergency dental care at the Southport Health Precinct Dental Clinic, Robina Community Dental Clinic, Palm Beach Community Dental Clinic and at this time six school based mobile dental clinics. Visit the mobile dental clinic page.

Clients who have had appointments postponed will be contacted and rebooked according to clinical need.  Please be aware that due to the COVID-19, the waiting times are currently longer than usual. We are unable to provide a timeframe at this stage.

If you need urgent care, please call 1300 300 850.

To enquire about oral health services or to make an appointment phone 1300 300 850.

Child Development Services

Child Development Services has reduced some services in response to COVID-19 and is delivering services through phone and telehealth appointments.

GPs, other health professionals or families with significant concerns about a child currently engaged with the Child Development Service or waiting for service, should contact us on 5687 9183 and discuss their concerns.

Current clients with planned appointments are being contacted to discuss individual needs.

New clients will be contacted as soon as a suitable service pathway is open.

School Based Youth Nurse Program (SBYHN)

The SBYHN team are currently supporting the Public Health Unit for COVID-19.  The service to schools, young people and the wider school community will continue in a limited capacity.  The SBYHN has developed a safe, free and confidential virtual service to support students and school communities who are working with young people with health issues of concern during the Pandemic.

School-Based Youth Health Nurses continues to support schools, young people and the wider high school community via a virtual Open Door clinic.  If your young person is at high school and wants to chat about mental health issues, relationships, sexual health or any other health issue, a nurse is available to listen and offer support. The safe, free confidential virtual service is a click, email or phone call away. Phone (07) 5687 9183 or email SBYHNGoldCoast@health.qld.gov.au.

The SBYHN team can also provide Telehealth appointments utilising tools such as Skype and Microsoft Teams.

BreastScreen Queensland

For more information call 13 20 50 or visit the website.


Last updated 08 Oct 2021