To slow the spread of novel coronavirus (COVID-19) and to protect the most vulnerable, restrictions apply around visiting hospitals.
Each patient may have:
- one visit per day for up to two hours
- no more than two people per visit
- no visitor under the age of 16
- no visitor who has been asked to self-quarantine
- no visitor who is unwell in any way.
Variations may apply, please speak to our staff on-site if you have any questions.
Paediatric and Newborn units are an exception with a maximum of two visitors limit. Carers are encouraged to remain with children.
Read more about the hospital visitors direction on the Queensland Health website.
Access to Gold Coast University Hospital (GCUH) and Robina Hospital has been restricted to ensure hand hygiene and fever screening is well managed.
Please access the Gold Coast University Hospital via:
- Level 1 link bridge from carpark
- Ground Floor main entrance
- Emergency Department
- Transit Lounge
Please access Robina Hospital via:
- Main entrance on ground floor
- Back entrance (near Mental Health Services and car park)
- Emergency Department
From 18 March, we are reviewing more than 4000 scheduled outpatient appointments, in an effort to reduce the number of people visiting our hospitals and infection control measures.
Depending on the nature of the appointment, some may occur with a clinician by phone or online, while other appointments may be cancelled. If this affects your appointment, you will be contacted directly by us. More information is available about how to prepare for your Telehealth appointment.
We're currently experiencing a high number of phone calls so we thank the Gold Coast community for your patience with extended wait times.
Can I get multiple repeats dispensed so I don’t need to come back as often?
We are unable to dispense more than your usual supply upon each visit. Stockpiling of medicines can result in medicine shortages for other patients. Further information is available on the Therapeutic Goods Administration website.
Outpatient appointments are being clinically reviewed to determine if some can be completed online or by phone. Patients affected by this review will be contacted and due to the overwhelming level of telephone enquiry, we are asking people not to call us to cancel or reschedule their appointments and to wait until we contact them. If you don’t hear from us, please attend your outpatient appointment as usual.
Visitor numbers have been restricted in the Maternity Unit. Two support people will be permitted in the birth suite. One regular support person (such as a partner) will be allowed in the inpatient unit. Unfortunately, no children will be permitted to visit either the birth suite or the maternity inpatient unit. Everyone entering the Maternity Unit needs to thoroughly clean their hands at the ward entrance. Thank you for your understanding as we protect the safety of all our patients and your precious babies.
- Find out more about Anxiety management for pregnant women and new mums during COVID-19
- Find out more about feeding babies for women isolated and quarantined.
Due to relaxation of COVID-19 restrictions, some general dental appointments have commenced.
Services will resume in some schools from Monday 20 July.
Patients who are currently on the waiting list will remain on the waiting list and will be contacted for an appointment when services return to normal.
Please contact Oral Health Services on 1300 300 850 for appointments or advice.
Child Development Services has reduced some services in response to COVID-19 and is delivering services through phone and telehealth appointments.
GPs, other health professionals or families with significant concerns about a child currently engaged with the Child Development Service or waiting for service, should contact us on 5687 9183 and discuss their concerns.
Current clients with planned appointments are being contacted to discuss individual needs.
New clients will be contacted as soon as a suitable service pathway is open.
The SBYHN team are currently supporting the Public Health Unit for COVID-19. The service to schools, young people and the wider school community will continue in a limited capacity. The SBYHN has developed a safe, free and confidential virtual service to support students and school communities who are working with young people with health issues of concern during the Pandemic.
School-Based Youth Health Nurses continues to support schools, young people and the wider high school community via a virtual Open Door clinic. If your young person is at high school and wants to chat about mental health issues, relationships, sexual health or any other health issue, a nurse is available to listen and offer support. The safe, free confidential virtual service is a click, email or phone call away. Phone (07) 5687 9183 or email SBYHNGoldCoast@health.qld.gov.au.
The SBYHN team can also provide Telehealth appointments utilising tools such as Skype and Microsoft Teams.
Some Medical Imaging outpatient requests are being redirected to private radiology providers. If this applies, to your appointment, you will be contacted directly by both Gold Coast Health as well as and the private provider. Some less-urgent appointments will be cancelled and rescheduled after the COVID-19 response has finished.
BreastScreen Queensland's Gold Coast service has recommenced routine breast screening, following a temporary suspension of screening. The mobile service has returned to The Pines, Elanora. If you had a breast screen appointment cancelled, BreastScreen Queensland will be in contact with you to schedule a new appointment. We understand some women may have concerns about attending a screening at this time. If this is you, please talk to your doctor, who knows you best, about whether breast screening at this time is right for you, based on your individual circumstances.
BreastScreen Queensland is an important early detection service for women, which reduces illness and death from breast cancer. The decision to recommence breast screening is to ensure women can access services as soon as possible, where it is safe to do so. The wellbeing of women and our staff is always our top priority. A range of strategies are being implemented to minimise and address risk from COVID-19 for women who attend a screening and our staff, including asking all clients to reschedule if they are feeling unwell or are required to self-quarantine or self-isolate due to COVID-19.
For more information call 13 20 50 or visit the website.
Some locations have changed to allow us to practice social distancing during immunisation clinics for the remainder of April, May and June.
The Burleigh clinic will now be held at Robina Library and the Coomera Westfield clinic will relocate to Upper Coomera.
Find clinic locations and times here.