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Changes to Gold Coast Health Services

Visiting patients and hospital access

Each patient may have one visit per day for up to two hours, with no more than one person per visit. Visitors cannot include anyone under the age of 16, or if they have been asked to self-quarantine or are unwell in any way. 

Paediatric and Newborn units are an exception with a maximum of two visitors limit. Carers are encouraged to remain with children.

Access to Gold Coast University Hospital (GCUH) and Robina Hospital has been restricted to ensure hand hygiene and fever screening is well managed.

Please access the Gold Coast University Hospital via:

  • Level 1 link bridge from carpark
  • Ground Floor main entrance
  • Emergency Department
  • Transit Lounge

Please access Robina Hospital via: 

  • Main entrance on ground floor
  • Back entrance (near Mental Health Services and car park)
  • Emergency Department
Changes to planned care appointments

Find out more about the changes to planned care appointments on the Queensland Government website.

Is my existing hospital appointment impacted?

From 18 March, we are reviewing more than 4000 outpatient appointments scheduled for next week, in an effort to reduce the number of people visiting our hospitals and infection control measures.

Depending on the nature of the appointment, some may be done with a clinician by phone or online, while other appointments may be cancelled.

If this affects your appointment, you will be contacted directly by us. Gold Coast Health is currently experiencing a high number of phone calls so we’d ask people to resist the urge to phone us at this time. We thank the Gold Coast community for your understanding.

Can I get face masks from the hospital?

Face masks will only be provided to high-risk patients upon arrival at Gold Coast hospitals and screening desks.

Services impacted

Pharmacy

Gold Coast University Hospital has made changes to how you will collect your prescriptions that are pre-ordered from our pharmacy, as part of its COVID-19 response.

Options for ordering and collecting prescriptions:

  • Bus Betty drive-through collection point behind GCUH (opposite the private hospital). This collection point will operate at 10am-midday and 3-5 pm.
  • Robina Hospital pharmacy, 1 Bayberry Lane, Robina. 

Can I get multiple repeats dispensed so I don’t need to come back as often?

We are unable to dispense more than your usual supply upon each visit.  Stockpiling of medicines can result in medicine shortages for other patients. Further information is available on the Therapeutic Goods Administration website.
 

Outpatients

Outpatient appointments are being clinically reviewed to determine if some can be completed online or by phone. Patients affected by this review will be contacted and due to the overwhelming level of telephone enquiry, we are asking people not to call us to cancel or reschedule their appointments and to wait until we contact them.  If you don’t hear from us, please attend your outpatient appointment as usual.

Maternity

Visitor numbers have been restricted in the Maternity Unit.  Two support people will be permitted in the birth suite.  One regular support person (such as a partner) will be allowed in the inpatient unit.  Unfortunately, no children will be permitted to visit either the birth suite or the maternity inpatient unit.  Everyone entering the Maternity Unit needs to thoroughly clean their hands at the ward entrance.  Thank you for your understanding as we protect the safety of all our patients and your precious babies.

Find out more about feeding babies for women isolated and quarantined.

Oral Health

General or routine dental appointments will not be seen by Gold Coast Oral Health, during our COVID-19 response. Emergencies will still be seen at the Robina Dental Clinic and people should contact the call centre on 1300 300 850 for assistance.

As of Monday, 23 March, the following changes will come into effect:

  • There will be no services provided at Gold Coast Schools
  • There will be no services provided from Southport Heath Precinct or Palm Beach dental Clinic
  • All routine and non-essential appointments will be stopped until further notice
  • Patients who are currently on the waiting list will remain on the waiting list and will be contacted for an appointment when services return to normal
  • Emergency only services will be provided from Robina Dental Clinic 
  • The public should contact Oral health Services on 1300 300 850 for emergency appointments or advice.
     
Community Child Health

We are offering a modified delivery of Community Child Health with telephone consultations replacing face-to-face appointments with child health nurses. Drop-in clinics and groups have been stopped until further notice.

New mothers who have recently birthed, or who will give birth in coming weeks, will be offered a phone appointment rather than in-person. 

Medical Imaging

Some Medical Imaging outpatient requests are being redirected to private radiology providers. If this applies, to your appointment, you will be contacted directly by both Gold Coast Health as well as and the private provider. Some less-urgent appointments will be cancelled and rescheduled after the COVID-19 response has finished.

School Based Youth Nurse Program (SBYHN)

The SBYHN team are currently supporting the Public Health Unit for COVID-19.  The service to schools, young people and the wider school community will continue in a limited capacity.  The SBYHN has developed a safe, free and confidential virtual service to support students and school communities who are working with young people with health issues of concern during the Pandemic.

The virtual SBYHN ‘Open Door’ Clinic’ will have a dedicated phone line and email address to support the school community for health advice in wellbeing for school staff and students and support in other health areas.  We can also provide Telehealth appointments utilising tools such as Skype, Microsoft Teams and Zoom.  Find out more about our services
 

BreastScreen Queensland

BreastScreen Queensland has temporarily suspended routine breast screening due to the coronavirus pandemic.

All women with cancelled appointments will be notified directly, as soon as possible. Clients will be contacted to reschedule appointments once BreastScreen re-opens.

If you have recently had a breast screen you will receive your results as normal, through the post or your online account.
BreastScreen Queensland remains open for those women who have been asked to return for additional tests.

For more information visit the BreastScreen Queensland website.

Free community immunisation clinics

Some locations have changed to allow us to practice social distancing during immunisation clinics for the remainder of April, May and June.

The Burleigh clinic will now be held at Robina Library and the Coomera Westfield clinic will relocate to Upper Coomera.

Find clinic locations and times here.


Last updated 09 Apr 2020