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Changes to Gold Coast Health Services

Updated 20 January at 3:00 pm

Tighter visitor restrictions are in place in hospitals to ensure the ongoing safety of patients and staff.

There is now a maximum of two visitors permitted for each patient in most wards. There are no visitors in the Emergency Department, however, in specific circumstances, one visitor may be permitted to support a child or someone with specific needs. More details are provided on the hospital visitors page.

Visiting Patients

Visitor restrictions are in place for visitors who are not fully vaccinated against COVID-19. All visitors are required to show proof of their COVID-19 vaccination status before being permitted to enter. Special conditions apply to end-of-life visits, childbirth, providing support to children, or emergency situations. Thank you for your patience and for being kind to our staff as they help keep everyone safe. 

Every visitor will go through a screening process before entering the hospital where they will be asked to:

  • check-in using the Check-In Qld app.  If you don't have a smartphone, alternative options are available at the entry for check-in.
  •  provide proof of vaccination status (either digital or paper)
  • answer a series of health questions
  • sanitise your hands and
  • wear the provided face mask.

More about visiting our hospitals.

Masks

Visitors are required to wear face masks in our facilities. Thank you in advance for following instructions from our staff and understanding that they are keeping our patients and community safe.

Hospital Access

Access to our hospitals has been restricted to ensure hand hygiene and COVID-19 screening is well managed.

Please access the Gold Coast University Hospital via:

  • Level 1 link bridge from the car park
  • Ground Floor main entrance
  • Emergency Department
  • Transit Lounge

Please access Robina Hospital via: 

  • Main entrance on ground floor
  • Back entrance (near Mental Health Services and car park)
  • Emergency Department

Services impacted

Outpatients

In our response to COVID-19, you might experience some changes when attending your outpatient appointment, find out more.

Maternity

Everyone entering the Maternity Unit needs to thoroughly clean their hands at the ward entrance. Thank you for your understanding as we protect the safety of all our patients and your precious babies.

Unvaccinated partners or support people supporting a birthing mother are required to follow specific conditions:

  • Only one unvaccinated partner/support person can attend an antenatal appointment.
  • An unvaccinated partner and support person are permitted in the birthing suite and must follow the instructions of the midwife about socially distancing and restricting movements to nominated areas.
  • The unvaccinated partner/support person must wear a single-use surgical face mask and limit their movements to areas where they can safely physically distance from others.
  • Any unvaccinated partner who stays overnight in the ward with mum and bub must have a COVID-19 test within 24 hours of entering the hospital.

Find out more about Anxiety management for pregnant women and new mums during COVID-19

Find out more about feeding babies for women isolated and quarantined.

Children

Unvaccinated parents, carers and guardians accompanying a child or young person to hospital are required to follow specific conditions:

  • Only one unvaccinated parent, carer or guardian can accompany a child or young person to an appointment or admission.
  • An accompanying unvaccinated parent, carer or guardian must wear a single-use surgical face mask and will be required to limit their movements to areas where they can safely physically distance from others.
  • The unvaccinated accompanying parent, carer or guardian must have a COVID-19 test within 24 hours of entering the hospital for all admissions.

There may be situations that require special consideration which will be worked through on a case-by-case basis as required. This includes an exemption request for a second parent, carer or guardian to attend an appointment or admission.

There are no restrictions for unvaccinated siblings and other visitors under 16 years of age.

Find out more


Last updated 20 Jan 2022