Who we are  

The Acute Care Team (ACT) 1300 MH CALL (1300 642 255) service is the first point of contact for public mental health care at Gold Coast Health.

What we do  

When you call 1300 MH CALL (1300 642 255), you'll speak with a trained mental health professional, available 24 hours a day 7 days a week. We'll assess your situation and provide advice and support for people in crisis. If needed, we'll refer you to ongoing services and create a management plan for any immediate concerns. This may involve a mental health assessment and can take approximately 15 to 30 minutes to determine which treatment or support option is best for you.

Who can access this service?  

Our services are available to anyone in the Gold Coast region, including but not limited to people experiencing a mental health crisis, families and carers, health professionals.

How to access this service   

1300 MH CALL (1300 642 255). is only available in Queensland. Calls from the Gold Coast are automatically diverted to Gold Coast 1300 MH CALL Acute Care Team. 

Interstate callers should contact their local health service provider or call Health Direct Australia on 1800 022 222.

The service operates 24 hours day, seven days week.

*Individuals that are 18 years of age will be diverted to Child and Youth Mental Health Services during business hours.