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Finding the health care option that’s right for you

13 HEALTH—Health advice over the phone

Along with hospital emergency departments, you can access health care advice and treatment close to home, or even without having to leave your home. In an emergency DIAL 000.

13HEALTH

Open 24/7, 365 days. 
You should contact this service If you’re unsure of where to go for your health needs.
They provide a comprehensive telephone assessment, health advice, or information over the phone.

A free phone service staffed by registered nurses. 
Phone 13HEALTH (13 43 25 84) or learn more.


 

Your GP/ practice

Your GP is often the first point of contact for your medical needs. 

When to visit your GP.
You can use this tool to find an available GP appointment.
Only certain practices’ appointments can be searched this way. If you’re unsure, call your preferred practice or learn more.


 

Your local Pharmacy 

Pharmacists can provide advice and answer all questions about your medications. They can give advice about minor health problems and advise you if you need to see a doctor. 
Getting the most out of your pharmacist.

Use this tool to find your nearest pharmacy. It will tell you if they are open or learn more.


 

Minor Injury and Illness Clinic 

Open 8am-10pm, 7 days
These clinics provide walk-in urgent care for illnesses and injures not anticipated to be life-threatening in nature. 
No appointment required. Please note children must strictly be at least 24 months of age to receive treatment.
If you are unsure whether to visit the Minor Injury and Illness Clinic, call 13HEALTH

Tugun Satellite Health Centre 
57 Boyd Street, Tugun
Phone: (07) 5513 9300 or learn more.


 

Medicare Urgent Care Clinics

Open 8am-10pm, 7 days
Southport and Oxenford.

You can visit any Medicare Urgent Care Clinic for bulked billed treatments of illnesses and injuries that are urgent, but not life-threatening. They are not an alternative to your usual GP. 

Provide urgent health care, so you don’t have to wait at your local emergency department.
When you should visit a Medicare Urgent Care Clinic or learn more.

Southport Medicare Urgent Care Clinic
178 Nerang Street, Southport
Phone: (07) 5573 1122

Oxenford Medicare Urgent Care Clinic
2 Leo Graham Way, Oxenford
Phone: (07) 5680 0040


 

Virtual Emergency Care Service 

Open 8am-10pm, 7 Days
Staffed by emergency department clinicians. 
Visit healthdirect to access this service.

If you are unsure if the Virtual Emergency Care Service is right for your healthcare needs, visit healthdirect to use the symptom checker or learn more.


 

1300 MHCALL

24 hours, 7 days
Call 1300MHCALL (1300 642 255)

Speak with a trained mental health professional for mental health support, advice, information and counselling.
The team will assess your situation and provide advice and support. 
Learn more.


 

IUIH MobLink

Open 7am-7pm, 7 days
Phone: 1800 254 354 or learn more.
Staffed by nurses, doctors and social workers.

Provides Aboriginal and Torres Strait Islander people with access to same day care or support to connect to a range of health and social services. 

Virtual care is available if you are unable to get an appointment with your regular GP.
Mob Link can provide services and care online, or over the phone.


 

In an emergency DIAL 000.

Last updated 23 Jul 2025