We fully support the Australian Charter of Healthcare Rights. The charter outlines the rights of patients and other people using the Australian health system.
You have the right to:
- Access—You have right to heath care.
- Safety—You have a right to safe and high quality care
- Respect—You have a right to respect, dignity and consideration
- Communication—You have a right to be informed about services, treatment, options and costs in a clear and open way
- Participation—You have a right to be included in decisions and choices about your care
- Privacy—You have a right to privacy and confidentiality of your personal information
- Comment—You have a right to comment on your care and have your concerns addressed.
To help us to provide you the best possible care please:
- Tell us about your illnesses and hospital visits, symptoms, medications, allergies and other health related matters
- Tell us about any religious or cultural beliefs and requirements
- Treat everyone that you meet at our facilities with care and respect
- Ask questions and talk to your family before making any decisions about your health care if relevant
- Follow staff instructions regarding your treatment and care
- Be aware that your care may need to be transferred to another hospital if required
- Be on time for appointments and let your health service know if you need to cancel or reschedule, and notify us if your contact details change
- Talk to your local doctor if your condition changes while on a waiting list for treatment
- Treat all people you meet in the health service (staff, volunteers patients/clients, their families and aged care residents), with care, dignity and consideration
- Respect the confidentiality and privacy of others.