Deborah Corry played a key role in launching the Complex Management Unit (CMU) at Robina Hospital in 2021, creating a supportive culture from the ground up. In a full circle moment, as CMU moves to Gold Coast University Hospital’s new H Block, Deb returns to lead the team again. Known for building strong, people-focused teams, it’s fitting that Deb will guide the CMU into its next chapter.
Tell us about your career journey and what led you to care for people with complex cognitive needs?
I began my career as an Intensive Care Unit (ICU) nurse and have worked across Robina and GCUH. Before stepping into leadership, I completed management courses, backfilled NUM roles and worked in different divisions within the health service to push myself out of my comfort zone. Altogether, I’ve been with Gold Coast Health for more than 20 years.
When the CMU NUM role came up in 2021, it felt like a big leap but also an exciting one. The unit was brand new then, the patients had complex needs and it was a rare chance to build something from scratch. With the support of some amazing mentors, I’ve grown as a leader and helped shape a service that genuinely supports the lives of people.
What does person-centred care look like in CMU?
Person-centred care looks like creating a home away from home, not just a clinical space, but somewhere our patients feel safe and known.
We use a tool called “the Sunflower” that captures each patient’s daily preferences, routines, triggers and calming strategies. Whether someone likes to sleep in, enjoys a cup of tea before bed, or prefers quiet time in the afternoon, we try to honour that.
It’s not one-size-fits-all. Our care is tailored to who the person is, not just their diagnosis.
You helped lead CMU at Robina. What’s your vision as it relocates to GCUH’s new H Block?
My vision is for a calm and supportive space.
The new unit has been designed with purpose: natural light, activity rooms, quiet spaces, planter boxes and flexible lighting. It’s all about giving patients choice and preserving dignity.
The team is moving together, which reflects the strong culture we’ve built. The new space gives us the chance to build on that and enhance the care we provide.
What are some of the challenges you anticipate in this role, and how do you plan to address them?
One of the biggest challenges will be managing change with a new layout, updated systems and revised processes.
We’re involving the team early in planning, from equipment to workflows and setting up change champions across the unit. When everyone feels included, the transition becomes something we own and achieve together.
Can you share an initiative you’re proud of?
One of the things I’m most proud of is the introduction of our Recreation Officers.
The idea came from staff feedback, who noticed patients becoming unsettled in the afternoons. We brought everyone together including nursing, medical and allied health to build a case for dedicated, seven-day recreation support.
Now we offer tailored activities every day which help create a more therapeutic ward environment.
Patients are more involved and staff feel supported. Our recreation officers are now a core part of our model and something we’re proud to carry into the new space.
How do you help staff thrive in this complex care environment?
We talk openly about the emotional side of the work and encourage staff to reach out early if they’re struggling. My door’s always open, and we make space to recognise each other, whether it’s through internal awards or just a quiet thank you.
We also take time to connect as a team, with food Fridays, birthday lunches and our annual Golden Gala night. A supported and happy team always delivers better care.
When it’s complete, what will the new Complex Management Unit (CMU) mean for the community?
I want patients, families and the community to feel at ease the moment they walk into the new CMU – to feel reassured and confident they’re in a space built with care, not just practicality.
Long hospital stays are hard on families. If they can walk in and think, “My person will be cared for here, not just managed”, then we’ve done our job right.
Lastly, how do you look after yourself?
I find balance by doing the things I enjoy – a bit of gardening (especially my succulents), planning the next holiday, going to live shows like P!nk, Robbie Williams or an Oasis tribute band and catching up with friends.
Interested in joining the team?
We’re recruiting health care professionals to join Acute Cognitive Unit and Geriatric Evaluation & Management Unit (ACU/GEM) located at the new H Block at GCUH. Roles include Clinical Facilitator, Clinical Nurse Consultant, Clinical Nurse, Registered Nurse and Nurse Educator. This is your chance to work in a modern, dynamic environment with rewarding community connections. Apply now via SmartJobs. Email gchhsaidp@health.qld.gov.au to learn more.
