2024-2025 Complaint Handling

Complaints received 2142

Complaints acknowledged within 5 days # 2132

Complaints resolved within 35 days 1893

Complaints resulting in further action * 123

Complaints resulting in no further action 2019

# Not all complaints require acknowledgement e.g. Complaints resolved on the front line.
* As the legislation does not define "Number of Complaints resulting in further action" GCHHS has defined this as the number of complaints that have gone to the Office of the Health Ombudsman.

Source: RiskMan reports 1 July 2024 – 30 June 2025.