Australian Charter of Healthcare Rights
We fully support the Australian Charter of Healthcare Rights. The Charter outlines the rights of patients and other people using the Australian health system.
Ryan's Rule
Ryan's Rule is a three-step process to help patients, their families and carers raise concerns if they feel a patient’s condition is getting worse, or not improving as well as expected while they are in hospital.
Clinical handover
Patient, family and carer involvement is an integral part of the clinical handover process. Your role as patient, family or carer is to assist where you can in providing information to hospital staff. By involving the consumer in the clinical handover process it has been proven to reduce the risk of clinical incidents occurring.
Shared decision-making
Shared decision-making on the Gold Coast is a key focus for local health services, aiming to make patients active partners in their care by combining clinical expertise with personal values and preferences.
Top tips for safe healthcare
Learn how to make your healthcare experience safer with practical tips that help you stay informed, ask questions and get the best possible care.