Remote Patient Care

Healthcare is evolving, and so are the ways we care for patients. Remote Patient Care allows patients to receive support and monitoring from their care team while remaining in the comfort of their own home or community.

Using connected technology, care teams can securely monitor health information, communicate with patients, and respond when additional support or intervention may be needed. This helps patients stay connected without always needing to visit a hospital or clinic.

Remote Patient Care aims to:

• Support earlier identification of changes in a patient's health.
• Help reduce avoidable hospital admissions and emergency department presentations.
• Empower patients to take a more active role in managing their health and wellbeing.
• Improve continuity of care between hospitals, homes, and community-based services.
• Enable healthcare teams to monitor agreed health measures and receive alerts when readings fall outside expected ranges.

• Your clinician will invite you to download the Miya Care app and give you any devices you need to support your monitoring.
• You’ll be asked to record simple checks (including symptoms, device readings, short questions); your team reviews them regularly and will contact you if anything needs attention. Your care team will show you how to use everything.
• Remote patient care complements in-person care; it gives your care team extra ways to monitor your health and intervene when needed.
• Where it is clinically appropriate, your care team will explain why remote patient care is being recommended, answer your questions, and only invite you with your consent.
• Miya Care is a secure app that allows you to communicate with your care team. Your responses are sent securely to your care team, who can view them through a clinical dashboard.

This app makes it easier for you to stay engaged with your health through practical monitoring tasks, and provides your care team with a comprehensive dashboard to monitor your journey.

Remote Patient Care Patient Information Sheet

How to get started with Miya Care Information Sheet

Connecting with Miya Care

If your care includes monitoring, we will provide devices such as a blood pressure monitor, pulse oximeter, infrared thermometer or body composition scales. The devices are yours to keep, so you can continue monitoring your health after completing the program.

Your smart monitoring device will connect with Miya Care, allowing your care team to monitor your health data.

Learn more about the devices

You have the right to:

• understand your condition and treatment
• be involved in decisions about your care
• receive information in a way you can understand
• ask questions at any time
• be treated with dignity, respect and cultural sensitivity
• have your privacy and personal information protected
• receive safe, high-quality care.

Your privacy and the security of your personal information are important to us. While using Miya Care, there are a few simple steps you can take to help protect your account and your device.

To help keep your information secure, we recommend that you:

• Keep your phone, tablet or computer up to date with the latest software and security updates.
• Use a strong PIN, password, fingerprint or facial recognition to lock your device.
• Turn on multi-factor authentication (MFA) for your device or account if it is available.
• Avoid making changes to your device's built-in security settings, as this can increase the risk of unauthorised access.
• Use antivirus or security software where available.

To help keep your account secure:

• Keep your login details private and do not share them with anyone else.
• Log out if you use a shared or public device.
• Contact your care team as soon as possible if your phone, tablet or computer is lost, stolen or you believe someone else may have accessed your account. We can help protect your account by removing access if needed.