2025-2026 Complaint Handling

• Complaints received: 2790
• Complaints acknowledged within 5 days: #2686
• Complaints resolved within 35 days: 2409
• Complaints resulting in further action: *150
• Complaints resulting in no further action: 2536

# Not all complaints require acknowledgement e.g. Complaints resolved on the front line.

* As the legislation does not define "Number of Complaints resulting in further action" GCHHS has defined this as the number of complaints that have gone to the Office of the Health Ombudsman.

Source: Riskman reports 1 July 2025 – 30 June 2026.