Gold Coast Health is recognised for quality patient care, nursing and midwifery excellence and innovations in professional nursing and midwifery practice under the Magnet® Recognition Program.
"Walking together in kindness" artwork produced for Gold Coast Health by Riki Salam, We are 27 Creative.
Whether you arrived at one of our public hospitals for emergency or planned treatment, our aim is to provide the best possible care for you.
Wheelchairs are available for patients and visitors at both Gold Coast University Hospital and Robina Hospital. You can find them at the volunteer desks near the main entrances.
Mobility assistance is also available from the Gold Coast University Hospital level one car park and patient transfer unit. To request help, use the intercom outside the lifts on level one. Look for the sign that says “Press this button for wheelchair assistance to the main hospital”.
Behaviour
We have a zero tolerance for abusive, threatening or violent behaviour towards everyone in our environment. Unacceptable behaviour will be addressed immediately and you may be asked to leave. The welfare of our patients, staff and visitors is our highest priority.
Security and personal belongings
Please be mindful of your valuables. We take no responsibility for any lost or damaged items belonging to patients, families or visitors.
Patient identification
When you’re admitted to hospital, a bracelet identification band will be placed on your wrist or ankle. You should:
Throughout your stay you will be asked many times about your identification details.
This is an important part of ensuring we are providing you with the correct medications and treatments.
Please feel free to remind staff to check your identification before you receive any medication or treatment.
For the comfort of everyone, please be conscious of your surroundings when using your mobile phone inside hospital ward areas.
Mobile phones can interfere with the function of sensitive medical equipment, and we ask you to pay attention to signage around you and refrain from using your mobile when instructed.
Public phone facilities for use by patients and visitors are available at our hospitals.
If you are staying overnight at Gold Coast University Hospital or Robina Hospital, you will be offered a choice from our menu. You can access a touch-screen electronic device known as a Patient Entertainment System in your room.
Gold Coast Health hospital menus cater for an extensive range of special dietary and cultural needs.
We serve meals to our patients three times a day, plus morning and afternoon teas and supper.
If you are having an operation, you may not be able to eat or drink for several hours before the procedure. Nursing staff will speak with you about this in your pre-admission appointment.
At Gold Coast University Hospital, you will be able to use a touchscreen electronic device known as a Patient Entertainment System in your room for entertainment (tv and radio), education and ordering your meal.
Portable televisions are available to hire for inpatients at Robina Hospital.
We need to prevent or limit the spread of infections both in our hospitals and community.
Patients may come into hospital with infections acquired in the community. In addition, some treatments may increase the risk of infection; for example, surgery or taking certain medicines may weaken your immune system.
Smoking isn’t allowed in any of our hospitals and health centres. This includes vaping and e-cigarettes.
You can’t smoke on the premises, the grounds, or within 5 metres of their boundaries. This rule applies to all staff, patients, visitors, contractors and other people who enter our buildings, grounds or vehicles.
You can’t use alcohol or illicit drugs at any of our hospitals or health centres. Don’t bring them to hospital and ask your visitors not to bring them to hospital.
