Patient Connect

Patient Connect is a secure messaging service that allows eligible Gold Coast Health patients to send non-urgent questions to their treating team between appointments.

Patient Connect is only available to patients who have been invited to use the service by their treating team.

Patient Connect does not replace your regular healthcare. You should continue attending your scheduled appointments and seeing your GP as usual.

Messages are securely managed and can only be accessed by authorised members of your healthcare team involved in your care.

You can use Patient Connect for non-urgent questions about your care, such as:

• Questions about medicines your treating team has prescribed
• Your treatment or care plan
• Non-urgent questions about your symptoms or changes in your condition
• Upcoming appointments
• General self-care advice for your condition

Keep seeing your GP for the matters that you would normally see them about.

Patient Connect is not monitored for emergencies and should not be used for:

• Serious or worsening symptoms
• Severe pain
• Urgent medical concerns that require immediate attention

If you have a medical emergency or your symptoms are experiencing any of these, call:

• Call Triple Zero (000) or
• Go to your nearest Emergency Department.
• For information about other care options, visit: Find health services and your health care options | Queensland Health. 

1. Scan the QR code on the information sheet provided by your treating team.
2. Enter your mobile number.
3. Enter the verification code sent to you by SMS.
4. Select New Chat.
5. Choose the category that best matches your enquiry.
6. Type your non-urgent question or concern and send your message.

Your message will be added to a secure queue for your treating team to review. Once your treating team has responded, you will receive an SMS notification prompting you to log in to Patient Connect to view their response. In some cases, a member of your treating team may call you instead. This may be to provide advice, arrange follow-up care or book an in-person appointment.

Important:

Do not share your Patient Connect QR code or access link with anyone else. These are provided specifically for you to communicate with your treating team.

If you are having issues using Patient Connect, please contact your treating team.