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For GPs

GP Liaison Officer

The GP Liaison Officer (GPLO) works to enhance partnerships between hospitals and primary care providers to get better patient outcomes.

The GPLO can be contacted by email. As the unit consists of a part-time GPLO only, emails will not be routinely monitored and you may experience a delay in receiving a response. All clinical queries should therefore be directed to the Complex Care Team or Patient Liaison Service in the first instance.

Accessing patient information

Queensland general practitioners (GPs) have online access to patient information through Queensland Health’s read-only application, The Viewer which is known as the Health Provider Portal.

All Health Provider Portal release notes can be found here.

More details about information that GPs can access is available on the Queensland Health Website.

Requests for patient information

Patient information can also be obtained from the Gold Coast Hospital and Health Service by completing the Consent for Release of Information (ROI). Further information on how to request patient information can be found here.

Advising patients on clinical trials

If a patient is interested in participating in a clinical trial, they may want to discuss this with you.

Access our clinical trials page to read about our active clinical trials that may be relevant to your patients.

Complex Care Team

The GCH Complex Care Team (CCT) help GPs to access information about their patients.  All queries that are clinical in nature should be directed to the CCT in the first instance by calling 1300 00 42 42.

A Service Navigator is available 7 days a week: Monday to Friday from 7am to 5pm, and Saturday and Sunday from 8am to 4:30pm
The service was established early in 2019 to support GPs in navigating the Health Service or finding results or information about appointments and recent admissions of patients.

Patient Liaison Service

The GCH Patient Liaison Service (PLS) welcomes feedback, enquiries, compliments and complaints from consumers and all other stakeholders.
Feedback can be given by phone (5687 2048), email or online. The service is open 8am to 4:30pm, Monday to Friday.

Notifiable diseases

Queensland Health releases monthly reports of notifiable or communicable diseases within the local region. The communicable diseases update report contains comments on conditions for which notification numbers in the recent week are of public health interest.
The purpose of notifiable disease reports is to:

  • Provide information about disease occurrence
  • Monitor trends in disease prevalence
  • Guide public health efforts to prevent and control diseases
  • Allow timely detection of outbreaks to facilitate their management and control

The Notifiable Conditions Weekly Totals are available via the Queensland Health Website.

Last updated 09 Mar 2020