Australian Charter of Healthcare Rights

We fully support the Australian Charter of Healthcare Rights. The charter outlines the rights of patients and other people using the Australian health system.

Access

• Healthcare services and treatment that meets my needs

Safety

• Receive safe and high quality health care that meets national standards
• Be cared for in an environment that is safe and makes me feel safe

Respect

• Be treated as an individual, and with dignity and respect
• Have my culture, identity, beliefs and choices recognised and respected

Partnership

• Ask questions and be involved in open and honest communication
• Make decisions with my healthcare provider, to the extent that I choose and am able to Include the people that I want in planning and decision-making

Information

• Clear information about my condition, the possible benefits and risks of different tests and treatments, so I can give my informed consent
• Receive information about services, waiting times and costs
• Be given assistance, when I need it, to help me to understand and use health information
• Access my health information
• Be told if something has gone wrong during my health care, how it happened, how it may affect me and what is being done to make care safe

Privacy

• Have my personal privacy respected
• Have information about me and my health kept secure and confidential

Give feedback

• Provide feedback or make a complaint without it affecting the way that I am treated
• Have my concerns addressed in a transparent and timely way
• Share my experience and participate to improve the quality of care and health services

To help us to provide you the best possible care please:

• Tell us about your illnesses and hospital visits, symptoms, medications, allergies and other health-related matters
• Tell us about any religious or cultural beliefs and requirements
• Treat everyone that you meet at our facilities with care and respect
• Ask questions and talk to your family before making any decisions about your health care if relevant
• Follow staff instructions regarding your treatment and care
• Be aware that your care may need to be transferred to another hospital if required
• Be on time for appointments and let your health service know if you need to cancel or reschedule, and notify us if your contact details change
• Talk to your local doctor if your condition changes while on a waiting list for treatment
• Treat all people you meet in the health service (staff, volunteers patients/clients, their families and aged care residents), with care, dignity and consideration
• Respect the confidentiality and privacy of others.