Multidisciplinary Avoidance and Post acute Service (MAPS)
Community

Available through
Face to Face
Telehealth
Telephone
Adult

Urgent Advice

  • To discuss an urgent referral or gain urgent advice, please call MAPS on 1300 00 4242 (option 1), service available 0800 – 1600 7 days a week

Are you referring to the right service?

MAPS is a multidisciplinary service that provides care:

  • Supported discharge of patients that are medically safe for discharge
  • Queensland Ambulance Service (QAS) and GPs with an avenue to support hospital avoidance for patients who are able to stay home with short-term multidisciplinary support.
  • Patients who would benefit are those that may need assistance/supervision until usual services/equipment commence.
  • If you patient requires acute nursing or medical attention in the community, please consider referring to Hospital in the Home (HITH)
  • If your patient requires Geriatric support within the community setting, consider referring to Geriatric Management In the Home (GEMITH)
  • If the patient requires support for obtaining home services, consider a referral to My Aged Care and Carers Gateway
  • If the patient requires support within a Residential Aged Care Facility (RACF), consider referring to RASS
  • Consider Chronic Disease Management Plan eligibility

Out of Scope Services

The following conditions are out of scope for this service:

  • Paediatric patients – under the age of 18
  • Patients from Residential Aged Care Facilities (RACFs)
  • Patients with high level care needs
  • Patients with high-risk Home Visiting Risk Assessments

Out of Catchment

Gold Coast Health is responsible for providing public health services to the people who reside within its boundaries. Special consideration is made for patients requiring tertiary services or for services that are not provided by their local hospital and health service district. If your patient lives outside the Gold Coast Health catchment area and you wish to refer them to one of our services, please indicate relevant medical or social information that will assist with the processing of your referral.

Notes

Please note that where appropriate and where available, the referral may be streamed to an associated public allied health and/or nursing service. Access to some specific services may include initial assessment and management by associated allied health and/or nursing, which may either facilitate or negate the need to see the public medical specialist.

  • A change in patient circumstance (such as condition deteriorating or becoming pregnant) may affect the urgency categorisation and should be communicated as soon as possible.
  • Please indicate in the referral if the patient is unable to access mandatory tests or investigations as they incur a cost or are unavailable locally.
  • If your patient consents to telehealth, please indicate in the body of the referral.

Patient Must Bring

  • Medicare card
  • Any concession cards (e.g. Pension, Health Care, DVA, PBS Safety Net, ADF, etc.)
  • Current medication list
  • Reading glasses, hearing and mobility aids
  • Easy access to their home
  • Smoke free home
  • Pets restrained
  • Patient must not be under the influence of alchol or drugs
Last updated 25 July 2025

Send Referrals To

Smart Referrals

Not Available

Secure Web Transfer

Not Available

Internal Referrals

Multidiscplinary Avoidance and Post acute Service (MAPS) qhRefer

Fax

(07) 5687 4497

Post

Not Available

Enquiries

1300 004 242

Service Availability

Dr Claudia Wong
Medical Director Complex Care Team

Facilities

Robina Health Precinct

If you would like to send a named referral, please address it to the specialist listed above, who will allocate a suitably qualified specialist to see the patient. Alternatively, you can view a full list of our specialists.

Gold Coast Health - For Clinicians
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