Useful Management Information

MAPS is a multi-disciplinary service (consisting of: Social Workers, Occupational Therapists, Physiotherapist, Allied Health Clinical Assistant, Nurses, Service Navigators) that provides supported discharge of patients that are medically fit for discharge, including rapid, practical bridging intervention until the commencement of usual services. In addition, MAPS provides Queensland Ambulance Service (QAS) with an avenue to support hospital avoidance for patients who are able to stay at home with short-term multi-disciplinary support. The service will operate seven days-a-week and will respond with a home visit to the patient within 24 hours of referral.

MAPS can provide short-term assistance with:

  • Medication supervision
  • Organising equipment/medical aids
  • Assessing your home to ensure you are safe.
  • Simple wound care
  • Shopping
  • Filling scripts
  • Personal hygiene
  • Transport where allied health intervention is required

Minimum Referral Criteria

Does your patient meet the minimum referral criteria?
Category 1 (appointment within 30 calendar days )

Medically stable patients who are:

  • Immediately post discharge from the Gold Coast HHS who require short term assistance within the community to prevent hospital re-admission. 
Category 2 (appointment within 90 calendar days)
  • No category 2 criteria
Category 3 (appointment within 365 calendar days)
  • No category 3 criteria

If your patient does not meet the minimum referral criteria

  • Assessment and management information may be found on a range of conditions at HealthPathways
  • If the patient does not meet the criteria for referral but the referring practitioner believes the patient requires specialist review, a clinical override may be requested:
    • Please explain why (e.g. warning signs or symptoms, clinical modifiers, uncertain about diagnosis, etc.)
  • Please note that your referral may not be accepted or may be redirected to another service

Essential Referral Information

  • All referrals need to be discussed with the MAPS team leader, please call 1300 00 4242 (1)
  • Patient/decision maker agreeable to referral
  • Patient has a nominated GP
  • Other health providers involved in care have been notified
  • Home Visiting Risk Assessment completed

Additional Referral Information

  • Previous allied health assessments
  • Advance care planning documents
  • My Aged Care approval codes or Aged Care Assessment
  • Specialist letters
Last updated 26 March 2026

Send Referrals To

Smart Referrals

Not Available

Secure Web Transfer

Not Available

Internal Referrals

Multidiscplinary Avoidance and Post acute Service (MAPS) qhRefer

Fax

(07) 5687 4497

Post

Not Available

Enquiries

1300 004 242

Related HealthPathways

No directly related pathways found

Service Availability

Dr Claudia Wong
Medical Director Complex Care Team

Facilities

Robina Health Precinct

If you would like to send a named referral, please address it to the specialist listed above, who will allocate a suitably qualified specialist to see the patient. Alternatively, you can view a full list of our specialists.

Gold Coast Health - For Clinicians
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