Social Work
Adult

On this page

Emergency Referrals

Useful Management Information

No useful management information

Minimum Referral Criteria

Does your patient meet the minimum referral criteria?

Category 1 (appointment within 30 calendar days)	Intervention within 3-5 working days Psycho-social adjustment issues - counselling for new or changed diagnosis/prognosis. Past and Recent Trauma - impact on current health re: anxiety, depression, panic attacks etc. Complicated loss/grief associated with changed health conditions Bereavement following death of significant other and preparatory/anticipatory grief for life limiting illness Complex social circumstances where short term Social Work intervention will assist with hospital avoidance and where an achievable (not appropriate for homeless patients nor patients who do not have decision-making capacity), resolution is possible Intervention within 6-14 working days Psycho-social adjustment to chronic health condition. Adjustment to health - counselling for chronic health conditions. Brief therapeutic interventions for: Mild/Moderate Depression. Brief therapeutic interventions for Mild/Moderate Anxiety. Complex stress. Carer stress and carer support. Social Isolation impacting health status. Complex family dynamics e.g. carer relationship breakdown (not DFV situations). Cognitive decline and Capacity Issues- Assessments and diagnosis have been completed and recommendations have been made for social work assistance in key areas to assist the client to manage identified deficits and difficulty on a short-term basis. Future Care Planning counselling (Refer onward to CNC ACP) Intervention within 15-28 working days Time4Me- 5-week Self-Care Program for chronic disease clients and carers Please note that patients will be assessed individually by the senior social work clinician prior to entry into this program
Category 2 (appointment within 90 calendar days)	No category 2 criteria
Category 3 (appointment within 365 calendar days)	No category 3 criteria
If your patient does not meet the minimum referral criteria Assessment and management information may be found on a range of conditions at HealthPathways If the patient does not meet the criteria for referral but the referring practitioner believes the patient requires specialist review, a clinical override may be requested: Please explain why (e.g. warning signs or symptoms, clinical modifiers, uncertain about diagnosis, etc.) Please note that your referral may not be accepted or may be redirected to another service

Standard Referral Information

Reason for request

To establish a diagnosis
For treatment or intervention
For advice and management
For specialist to take over management
Reassurance for GP/second opinion
For a specified test/investigation the GP can't order, or the patient can't afford or access
Reassurance for the patient/family
For other reason (e.g. rapidly accelerating disease progression)
Clinical judgement indicates a referral for specialist review is necessary

Relevant clinical information about the condition

Presenting symptoms (evolution and duration)
Physical findings
Details of previous treatment (including systemic and topical medications prescribed) including the course and outcome of the treatment
All conservative options that have been pursued unsuccessfully prior to referral
Body mass index (BMI)
Details of any associated medical conditions which may affect the condition or its treatment (e.g. diabetes), noting these must be stable and controlled prior to referral
Any special care requirements where relevant (e.g tracheostomy in place, oxygen required)
Current medications and dosages
Drug allergies
Alcohol, tobacco and other drugs use

Patient's Demographic Details

Full name (including aliases)
Date and country of birth
Residential and postal address including whether patient resides at an aged care facility
Telephone contact number/s – home, mobile and alternative
Medicare number (where eligible)
Name of the parent or caregiver (if appropriate)
Name of delegate and contact details (Department of Corrective Services)
Preferred language and interpreter requirements
Identifies as Aboriginal and/or Torres Strait Islander
Any special needs, access requirements and/or disability relevant to the referral

Referring Practitioner Details

Full name
Full address
Contact details – telephone, fax, email
Provider number
Date of referral
Signature
Nominated general practitioner’s details (if known), if the nominated general practitioner is different from the referring practitioner

Other relevant information

Willingness to have surgery (where surgery is a likely intervention)
Choice to be treated as a public or private patient
Compensable status (e.g. DVA, Work Cover, Motor Vehicle Insurance, etc.)

Essential Referral Information

Patient consent to referral
Reason for referral
Date of diagnosis
Does the client have any cognitive decline or capacity issues?
Has the client received a definite diagnosis to do with their cognition or is the client currently being assessed?
Can the client participate in the counselling process?
Are there any concerns regarding client participation or engagement?
Known mental health history
ETOH or other drug history

Additional Referral Information

Capacity testing e.g. MoCA, MMSE
Hospital Anxiety and Depression Scale (HADS)
Depression, Anxiety and Stress Scale (DASS-21)
Caregiver Strain Index (CSI)

Send Referrals To

Smart Referrals

Preferred Method
About Smart Referrals

Secure Web Transfer

Send to: Gold Coast Health Service District

Internal Referrals

Not Available

Fax

(07) 5687 4497

Post

Gold Coast University Hospital
1 Hospital Boulevard
Southport QLD 4215

Enquiries

1300 559 083

Related HealthPathways

No directly related pathways found

HealthPathways home page

Service Availability

Dr Ben Chen

Facilities

Helensvale Community Health Centre

Robina Health Precinct

If you would like to send a named referral, please address it to the specialist listed above, who will allocate a suitably qualified specialist to see the patient. Alternatively, you can view a full list of our specialists.

Social WorkAdult