Nurse Navigator - Aboriginal and Torres Strait Islander ServiceCommunity
Urgent Advice
- The Nurse Navigator - Aboriginal and Torres Strait Islander Service operates Monday - Friday during business hours.
Are you referring to the right service?
- For First nations patients experiencing a non acute cardiac condition, consider referring to Better Cardiac Care.
- For First Nations patients would benefit from nutrition support, consider referring to Aboriginal and Torres Strait Islander dietician service
- For First Nations patients requiring holistic cultural support for chronic conditions, consider referring to Mungulli Wellness service
- For patients who do not identify as Aboriginal or Torres Strait Islander and require navigation of services with complex and chronic conditions, consider referring to Complex Care (Nurse Navigation/Complex Discharge Service)
Conditions
Out of Scope Services
- Assigned home care package, level 4
- No fixed address and no GP details
- If primary diagnosis is mental health and/or substance related psychosis
- Mental Health and Alcohol and other Drugs represent majority of the Emergency Care
- Already known to another nurse navigation or specialist case management service
- Residents of an aged care facility (RACF)
- Patients who do not identify as Aboriginal and/or Torres Strait Islander
- Patients who are experiencing diagnosed cognitive impairment
- <18 years of age
Out of Catchment
Gold Coast Health is responsible for providing public health services to the people who reside within its boundaries. Special consideration is made for patients requiring tertiary services or for services that are not provided by their local hospital and health service district. If your patient lives outside the Gold Coast Health catchment area and you wish to refer them to one of our services, please indicate relevant medical or social information that will assist with the processing of your referral.
Notes
Please note that where appropriate and where available, the referral may be streamed to an associated public allied health and/or nursing service. Access to some specific services may include initial assessment and management by associated allied health and/or nursing, which may either facilitate or negate the need to see the public medical specialist.
- A change in patient circumstance (such as condition deteriorating or becoming pregnant) may affect the urgency categorisation and should be communicated as soon as possible.
- Please indicate in the referral if the patient is unable to access mandatory tests or investigations as they incur a cost or are unavailable locally.
- If your patient consents to telehealth, please indicate in the body of the referral.
Patient Must Bring
- Medicare card
- Any concession cards (e.g. Pension, Health Care, DVA, PBS Safety Net, ADF, etc.)
- Current medication list
- Reading glasses, hearing and mobility aids
Send Referrals To
Smart Referrals
Nurse Navigator - Aboriginal and Torres Strait Islander
Secure Web Transfer
Internal Referrals
Nurse Navigator - Aboriginal and Torres Strait Islander qhRefer
Fax
Post
Gold Coast University Hospital
1 Hospital Boulevard
Southport QLD 4215
Enquiries
Service Availability
If you would like to send a named referral, please address it to the specialist listed above, who will allocate a suitably qualified specialist to see the patient. Alternatively, you can view a full list of our specialists.