Complex Care Nurse NavigationOutpatient
Urgent Advice
To discuss an urgent referral or gain urgent advice, please call the Complex Care Nurse Navigator team on 1300 004 242 (option 1).
Are you referring to the right service?
Consider utilising the Gold Coast Primary Health Network Programs such as:
- Turning Pain into Gain
- Frailty Care in the Community
- Care Finder - Gold Coast Primary Health Network
- Complex Wound Clinic
Consider referring the patient to Diversity, Equality, & Inclusion Services:
- QLife
- Transcend Australia (includes social emotional support group)
- Rainbow Counselling Service
- Multicultural Communities Council Gold Coast
Indigenous Services:
Mental Health Services:
- Head to health
- Headspace (Lives Lived Well)
- PlusSocial
- New Access (Mental Health Coaching)
- Supporting Minds
- Virtual Psychologist Services
Community Welfare Services:
Chronic Disease Management:
Conditions
Out of Scope Services
The following conditions are out of scope for this service:
- A person requiring a diagnosis
- A private patient or patient previously unknown to GCHHS
- An inpatient being managed by a treating MDT; or a community member with sufficient supports and service in place.
- Already known to another nurse navigation or specialist case management service
- A person living in a residential aged care facility (RACF)
- Maternity patients
- Paediatric patients
- Presentations that would be more appropriately assessed and managed by specialist mental health services e.g. where a primary psychiatric diagnosis is the most likely cause of the patient's presenting symptoms
- Outside Gold Coast Catchment - *If the patient lives outside the Gold Coast Health catchment area and you wish to refer them to one of our services, please indicate relevant medical or social information that will assist with the processing of your referral
Out of Catchment
Gold Coast Health is responsible for providing public health services to the people who reside within its boundaries. Special consideration is made for patients requiring tertiary services or for services that are not provided by their local hospital and health service district. If your patient lives outside the Gold Coast Health catchment area and you wish to refer them to one of our services, please indicate relevant medical or social information that will assist with the processing of your referral.
Notes
Please note that where appropriate and where available, the referral may be streamed to an associated public allied health and/or nursing service. Access to some specific services may include initial assessment and management by associated allied health and/or nursing, which may either facilitate or negate the need to see the public medical specialist.
- A change in patient circumstance (such as condition deteriorating or becoming pregnant) may affect the urgency categorisation and should be communicated as soon as possible.
- Please indicate in the referral if the patient is unable to access mandatory tests or investigations as they incur a cost or are unavailable locally.
- If your patient consents to telehealth, please indicate in the body of the referral.
Patient Must Bring
- Medicare card
- Any concession cards (e.g. Pension, Health Care, DVA, PBS Safety Net, ADF, etc.)
- Current medication list
- Reading glasses, hearing and mobility aids
Send Referrals To
Smart Referrals
Preferred Method
About Smart Referrals
Secure Web Transfer
Medical Objects Account: GQ42150009Z
HealthLink EDI: Qldgchsd
Internal Referrals
Complex Care Nurse Navigators qhRefer
Fax
Post
Booking and Referral Centre
Gold Coast University Hospital
1 Hospital Boulevard
Southport QLD 4215
Enquiries
Service Availability
Facilities
If you would like to send a named referral, please address it to the specialist listed above, who will allocate a suitably qualified specialist to see the patient. Alternatively, you can view a full list of our specialists.