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Outpatient appointment changes for NSW residents

The Queensland Government has introduced travel restrictions for NSW residents.

Because of this, Gold Coast Health has made changes to outpatient appointments for NSW residents.

Our ability to offer in-person appointments is determined by the area of NSW you are travelling from.

There are three zones: restricted border zone, non-restricted border zone and greater NSW. These zones can change based on the risk of COVID-19 transmission in the community.

To see the current zone classification that applies to your address, visit the Queensland Government web page.

Non-restricted NSW border zone residents

To reduce the need for travel, your clinical team will determine if they can offer your appointment via Telehealth (video conference) or telephone and contact you to confirm.

If Telehealth is not appropriate, you can attend your appointment in person as usual, but you must follow additional safety requirements.

Restricted NSW border zone residents

We can only offer in-person appointments if deemed clinically urgent, you cannot be transferred to a NSW-based service, and the appointment cannot be offered via Telehealth (video conference) or telephone.

Your clinical team will determine if you can attend your appointment in person.

If you attend your appointment in person, you must follow additional safety requirements.

 If we need to change, postpone or cancel your appointment, we will contact you to let you know.

Greater NSW residents 

If you reside outside the NSW border zone, we can only offer you an in-person appointment if deemed clinically urgent, you cannot be transferred to an NSW-based service, and the appointment cannot be offered via Telehealth or telephone.

Your clinical team will determine if you can attend your appointment in person.

If you attend your appointment, you must follow additional safety requirements.

If we need to change, postpone or cancel your appointment, we will contact you to let you know.

All NSW residents crossing the border to attend an outpatient appointment must:

  • Arrange a Queensland entry pass before entering Queensland for your appointment. You will be asked to show evidence of your appointment at the border.
  • Once you cross the border, you must travel directly to the hospital carpark without making any stops.
  • You must leave the vehicle wearing a mask and go directly to the hospital entry screening desk, where you will be asked to put on a new mask and use hand sanitiser. You must wear a mask at all times.
  • If you are from a non-restricted zone, you must travel directly from the screening desk to the outpatient department to check in as normal.
  • If you are from a restricted zone or greater NSW, staff will take you to a clinic room where you will wait until your outpatient appointment is completed. If you need to use the bathroom, please let staff know so they can make arrangements.
  • You must not go to the hospital food court or any other area of the hospital. We recommend bringing food and water with you to your appointment.
  • These requirements also apply to anyone travelling with you.

These processes are for your safety and the safety of our staff and patients.  


Last updated 26 Oct 2021